In-Store Customer Care Pro

Screwfix Direct Ltd.; Stamford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

28 days annual leave including Bank/HB

Pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Share save schemes

Excellent training and development

Job summary

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to welcome customers, guide them to the right products, and ensure a smooth store experience. You’ll help with deliveries, stock, and customer orders while maintaining high standards and a positive, fast-paced environment.

Join a team that values great service, training, and a healthy work-life balance through varied shift patterns. No prior retail experience required; we’ll train you and help you grow with Screwfix.

Qualifications

• Amazing at giving great service, with a positive can-do, no-nonsense approach.
• Prepared to work hard and make the most of our training.
• A great communicator who loves to help people.
• Willing to learn, you don’t need retail experience to succeed.
• Friendly, flexible, reliable, honest and enthusiastic!

Responsibilities

• Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
• Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
• Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Skills

Customer service

Communication

Team player

Flexible

Willing to learn

Job description

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to welcome customers, guide them to the right products, and ensure a smooth store experience. You’ll help with deliveries, stock, and customer orders while maintaining high standards and a positive, fast-paced environment.

Join a team that values great service, training, and a healthy work-life balance through varied shift patterns. No prior retail experience required; we’ll train you and help you grow with Screwfix.