Customer-First Retail Pro: Tools & Career Growth

Screwfix Direct Ltd; Stratford-upon-Avon; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

20% Discount - Screwfix & B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Mind support

Job summary

Screwfix Direct Ltd is seeking a Retail Assistant to welcome customers, understand their needs, and guide them to the right products in-store. You’ll contribute to a fast-paced environment, supported by strong training programs and flexible shift patterns to promote work-life balance.

You will be part of a team that values excellent service, clear communication, and a positive attitude, with opportunities to grow within a large, customer-centric retailer.

Qualifications

• Excellent customer service orientation.
• Willing to undergo training and development.
• Strong communication and interpersonal skills.
• Positive, can-do attitude with a proactive approach.
• Reliable, flexible and enthusiastic team member.

Responsibilities

• Greet and assist customers, guide them to products, and provide friendly service.
• Support with store operations and duties to maintain high warehouse standards and stock control.
• Collaborate with the team to ensure a positive store environment and exceptional service.

Skills

Customer service

Communication

Team player

Willing to learn

Friendly & reliable

Job description

Screwfix Direct Ltd is seeking a Retail Assistant to welcome customers, understand their needs, and guide them to the right products in-store. You’ll contribute to a fast-paced environment, supported by strong training programs and flexible shift patterns to promote work-life balance.

You will be part of a team that values excellent service, clear communication, and a positive attitude, with opportunities to grow within a large, customer-centric retailer.