In Room Dining Supervisor

The NoMad Hotel London; Greater London; On-site; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Refer a Friend

Employee discount in F&B

Pension scheme

Free meals on duty

Training and progression

Straight shifts

Paid breaks

Good work-life balance

Hotel discounts

Birthday day off

Private health care

Guest experience stay

Wagestream

Uber ride after late shift

Job summary

The NoMad Hotel London is seeking an In Room Dining Supervisor to oversee daily workflows, support colleagues, and drive efficiency within the IRD team.

You will help set daily goals, review SOPs and liaise with the Kitchen to evolve IRD procedures, ensuring safe, high-quality service. This role offers strong training, progression potential, and a range of employee benefits.

Responsibilities

• Assisting Managers in compiling staff rotas, dealing with leave requests and arranging cover when necessary
• Planning workloads, allocating tasks and monitoring progress of daily operations
• Arranging inventory and stock take monthly
• Briefing teams on new procedures, goals and news in collaboration with managers
• Maintaining health and safety standards
• Devising work schedules and implementing deadlines
• Ensuring that quality standards are upheld
• Assisting in conducting performance reviews by reporting performance to management
• Communicate with Kitchen team(s) to effectively create and evolve IRD operating procedures
• Be familiar with IRD opening/closing procedures including updating service notes
• Be familiar with IRD running procedures and flow of service

Job description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

Overview Of Role

The In Room Dining Supervisor (IRD) Supervisor is responsible for monitoring the workflow of their team by assigning tasks, supporting colleagues, monitoring results, and reporting to management. They contribute to the efficiency of the department by reviewing and constantly improving SOPs and setting attainable daily goals for their team.

What We Offer

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Straight shifts (no splits)
• Paid break and annual leave
• Good work/life balance
• Hotel discount
• Hilton discount
• Your birthday off (paid) after one year of service
• Great hotel discounts in all Hilton properties
• Private Health Care
• Guest Experience Stay
• Wagestream
• £20 Uber ride when finishing after 1am.

Main Duties & Responsibilities

The main responsibilities of the In Room Dining Supervisor are summarised below, the list is not exhaustive:

• Assisting Managers in compiling staff rotas, dealing with leave requests and arranging cover when necessary
• Planning workloads, allocating tasks and monitoring progress of daily operations
• Arranging inventory and stock take monthly
• Briefing teams on new procedures, goals and news in collaboration with managers
• Maintaining health and safety standards
• Devising work schedules and implementing deadlines
• Ensuring that quality standards are upheld
• Assisting in conducting performance reviews by reporting performance to management
• Communicate with Kitchen team(s) to effectively create and evolve IRD operating procedures
• Be familiar with IRD opening/closing procedures including updating service notes
• Be familiar with IRD running procedures and flow of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.