Assistant Restaurant Manager

NoMad Hotel; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Refer a Friend £750

50% Employee discount in F&B outlets

Pension Scheme

Complimentary family meal during duty

Hotel discount

Wagestream

Job summary

NoMad London is seeking an Assistant Restaurant Manager to lead the F&B team across our outlets, delivering exemplary service and maintaining hospitality standards. The role requires coaching and developing staff while staying guest-focused within a luxury hotel environment.

Responsibilities include managing service on the floor and in back-office tasks, supporting daily operations, and upholding the NoMad brand values across all guest interactions.

Responsibilities

• Support day-to-day F&B operation and drive guest-focused service.
• Coach and lead team to maintain high standards during service.
• Coordinate with other departments to ensure smooth guest experiences.

Job description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF THE ROLE

The role of the Assistant Restaurant Manager is to successfully lead the F&B team in executing all areas ofservice across our various outlets.

The ability to lead and inspire otherswhile maintaining a positive, hospitality-focused attitude is crucial to thesuccess of this role. S/he will display the desire to continually learn anddevelop while lending their innate ability to coach others. Commitment toservice and taking care of others a must.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Hilton discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

EXPECTATIONS

The Assistant Restaurant Manager is expected to:

• Be professional at all the times
• Exhibit qualities of flexibility andleadership as well as be an effective communicator
• Represent The NoMad positively to allinternal and external stake holders as well as act as an ambassador of ourbrand when out in our industry’s community
• Adhere to company policies and proceduresat all times, including but not exclusive of; H&S policies, HR policies
• Manage own workload efficiently and findbalance between responsibilities on the floor during service and officeadministrative work
• Communicate well within the team and otherdepartments across the hotel and collaborate on shared initiatives as theyrelated to standards of guest interaction

MAINDUTIES & RESPONSABILITIES

The main responsibilities of the Assistant Restaurant Manager are summarised below, the list is not exhaustive:

• Reporting directly to the Restaurant Manager, the Assistant Restaurant Manager will support the day-to-day operation, drive operational excellence, support departmental profitability, elevate the guest experience, and coach the team to consistently deliver high standards.
• To support the F&B team in executing gracious and approachable service while maintaining high standards of product knowledge and guest service standards.
• Contribute to theadministrative success of the department by executing designated office workefficiently and accurately
• Show versatility andflexibility by working with teams in different outlets and across differentdepartments within F&B
• Attend weekly F&BManagement meetings as well as relevant planning/collaborative efforts
• Ensure that all staff Health& Safety standards are always upheld
• Reward and recognise individual and team performance to encourage an engaged and motivated team
• Perform opening/closingprocedures including updating service notes
• To be present on the servicefloor, anticipating guest needs, supporting all levels of line staff in theirduties, and ensuring smooth transition of information through handovers
• To ensure the guest experienceis of an exceptional level and constantly review standards of practice to seewhere improvements can be made
• To work alongside the variousother departments in upholding the standards and assisting where necessary tosupport
• Any other reasonable tasksasked to be performed by the management according to the changing businessneeds

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.