Dining Room Manager

Nomadhotel; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Refer a Friend bonus

Employee discount

Pension scheme

Family meal on duty

Training & progression

Paid breaks & annual leave

Birthday off (paid)

Hotel discount

Company discounts

Wagestream

Private health care

Breakfast included

Paid sick leave

Extra holidays

Job summary

NoMad London is seeking an Assistant Restaurant Manager to lead the F&B team across our outlets with a hospitality-first mindset. You will coach colleagues, maintain service standards, and inspire a culture of learning while upholding company policies and ensuring guest satisfaction throughout shifts.

In this role you will balance front-of-house leadership with administrative duties, collaborating with other hotel departments to deliver exceptional experiences for all guests and build a

Qualifications

• Be professional at all times
• Exhibit flexibility and leadership and be an effective communicator
• Represent NoMad positively to stakeholders and act as brand ambassador
• Adhere to policies including H&S and HR
• Manage workload on floor and in office admin
• Communicate well within team and across departments

Responsibilities

• Reporting to Restaurant Manager and supporting day-to-day operations
• Support F&B team delivering gracious service with strong product knowledge
• Contribute to administrative tasks and office work
• Work across outlets and departments within F&B
• Attend weekly F&B management and planning meetings
• Uphold staff health and safety standards
• Reward and recognise team performance
• Assist opening/closing procedures and handovers
• Be present on service floor and ensure guest needs are met
• Maintain exceptional guest experience and review standards

Skills

Leadership

Communication

Hospitality

Job description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF THE ROLE

The role of the Assistant Restaurant Manager is to successfully lead the F&B team in executing all areas ofservice across our various outlets.

The ability to lead and inspire otherswhile maintaining a positive, hospitality-focused attitude is crucial to thesuccess of this role. S/he will display the desire to continually learn anddevelop while lending their innate ability to coach others. Commitment toservice and taking care of others a must.

WHAT WE OFFER

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Hilton discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

EXPECTATIONS

The Assistant Restaurant Manager is expected to:

• Be professional at all the times
• Exhibit qualities of flexibility andleadership as well as be an effective communicator
• Represent The NoMad positively to allinternal and external stake holders as well as act as an ambassador of ourbrand when out in our industry’s community
• Adhere to company policies and proceduresat all times, including but not exclusive of; H&S policies, HR policies
• Manage own workload efficiently and findbalance between responsibilities on the floor during service and officeadministrative work
• Communicate well within the team and otherdepartments across the hotel and collaborate on shared initiatives as theyrelated to standards of guest interaction

MAINDUTIES & RESPONSABILITIES

The main responsibilities of the Assistant Restaurant Manager are summarised below, the list is not exhaustive:

• Reporting directly to the Restaurant Manager, the Assistant Restaurant Manager will support the day-to-day operation, drive operational excellence, support departmental profitability, elevate the guest experience, and coach the team to consistently deliver high standards.
• To support the F&B team in executing gracious and approachable service while maintaining high standards of product knowledge and guest service standards.
• Contribute to theadministrative success of the department by executing designated office workefficiently and accurately
• Show versatility andflexibility by working with teams in different outlets and across differentdepartments within F&B
• Attend weekly F&BManagement meetings as well as relevant planning/collaborative efforts
• Ensure that all staff Health& Safety standards are always upheld
• Reward and recognise individual and team performance to encourage an engaged and motivated team
• Perform opening/closingprocedures including updating service notes
• To be present on the servicefloor, anticipating guest needs, supporting all levels of line staff in theirduties, and ensuring smooth transition of information through handovers
• To ensure the guest experienceis of an exceptional level and constantly review standards of practice to seewhere improvements can be made
• To work alongside the variousother departments in upholding the standards and assisting where necessary tosupport
• Any other reasonable tasksasked to be performed by the management according to the changing businessneeds

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.