Group Rooms Coordinator

Four Seasons Hotels Limited; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Annual profit share up to 5%

40-hour week structure

Holiday up to 33 days

Life insurance while on duty

Up to 20 complimentary nights

50% discount on F&B UK outlets

Job summary

Four Seasons Hotel London at Park Lane is seeking a Group Rooms Coordinator to join our Reservations team. You will manage all group room reservations from initial booking through to departure and liaise with Sales, Conference Services, Revenue Management, and operations to maximise occupancy and revenue while delivering exceptional guest experiences.

The role requires excellent organisational skills, strong communication and stakeholder management abilities, and meticulous attention to detail.

Qualifications

• Experience in group reservations or similar hospitality roles.
• Experience managing group reservations in a luxury hotel is advantageous.
• Excellent organisational skills and attention to detail.
• Strong communication and stakeholder management abilities.
• Ability to prioritise and manage multiple deadlines.
• Strong administrative and system skills.
• Positive attitude and commitment to delivering exceptional guest experiences.
• Good spoken and written English.

Responsibilities

• Manage all group room reservations from initial booking through to departure
• Monitor and maintain group room blocks within hotel inventory
• Ensure all group contractual obligations and reservation requirements are fulfilled
• Liaise closely with Sales Managers, Conference Services Managers, Revenue Management, and operational departments
• Manage rooming lists, reservation amendments, pick up reports, and group block adjustments
• Maintain accurate reservation records and guest information within hotel systems
• Communicate group requirements and updates effectively to relevant stakeholders
• Identify opportunities to maximise occupancy and revenue while maintaining guest satisfaction

Skills

Organisational skills

Attention to detail

Communication skills

Stakeholder management

Multitasking

Administrative skills

English proficiency

Right to Work in UK

Job description

Surrounded by the capital's greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city's high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London's famous sights. Group Rooms Coordinator Four Seasons Hotel London at Park Lane At Four Seasons, exceptional guest experiences begin long before arrival. Our Reservations team plays a vital role in ensuring every stay is planned seamlessly, creating memorable experiences through accuracy, communication, and personalised service. Four Seasons Hotel London at Park Lane is seeking a Group Rooms Coordinator to join our Reservations team. The role As a Group Rooms Coordinator, you will be responsible for managing all room reservation aspects for group business, ensuring room blocks are maintained accurately and contractual obligations are fulfilled. Working closely with Sales, Conference Services, Revenue Management, and operational departments, you will act as the central point of coordination for group room reservations, helping to maximise revenue opportunities while delivering exceptional service to clients and guests. This role is ideal for a highly organised hospitality professional who enjoys building relationships, managing details, and working collaboratively across multiple departments.

What you will do

• Manage all group room reservations from initial booking through to departure
• Monitor and maintain group room blocks within hotel inventory
• Ensure all group contractual obligations and reservation requirements are fulfilled
• Liaise closely with Sales Managers, Conference Services Managers, Revenue Management, and operational departments
• Manage rooming lists, reservation amendments, pick up reports, and group block adjustments
• Maintain accurate reservation records and guest information within hotel systems
• Communicate group requirements and updates effectively to relevant stakeholders
• Identify opportunities to maximise occupancy and revenue while maintaining guest satisfaction
  Previous experience within Reservations, Revenue, Sales Support, or a similar hospitality role
• Experience managing group reservations within a luxury hotel environment is advantageous
• Excellent organisational skills and attention to detail
• Strong communication and stakeholder management abilities
• Ability to prioritise and manage multiple deadlines effectively
• Strong administrative and system skills
• Positive attitude and commitment to delivering exceptional guest experiences
• Good spoken and written English
• Right to Work in the UK, If you are passionate about hospitality, enjoy working with people, and thrive in a detail-oriented environment, we would love to hear from you.
  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• Full time position based on a 40 hour working week
• Monday to Friday, 9:00am to 5:30pm working pattern with flexibility required based on business needs
• What we offer At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.
• £42,000 annual package inclusive of salary and hotel service charge
• Annual profit share opportunity of up to 5% of salary
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning where applicable
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities