In-Office Sales & Insurance Support Specialist

Petcover Group; South Kesteven; On-site; GBP 21,000 - 28,000; Full time

Job summary

CoverMy Insurance in Grantham is seeking a dedicated Sales and Customer Support Representative to deliver an outstanding sales and service experience across general insurance products. This full-time, office-based role requires handling a high volume of calls and emails, meeting performance targets, and maintaining accurate records while adhering to regulatory standards.

The role is based in our Grantham office and is not suitable for remote or hybrid working.

Qualifications

• Experience in sales and/or customer service, with a target-driven mindset.
• Strong numeracy and literacy skills.
• Proficient IT skills with CRM data-entry experience.
• Ability to multitask while maintaining accuracy.
• Professional and confident communication style.

Responsibilities

• Handle inbound and outbound calls to generate new business and renewals.
• Respond to emails from potential and existing customers.
• Use product knowledge to explain general insurance products clearly.
• Assist customers with general enquiries, renewals and policy changes.
• Keep detailed records of customer interactions and transactions.
• Aim to meet monthly performance and quality targets.
• Collaborate with the team to achieve business objectives.
• Adhere to regulatory and business standards.

Skills

Sales experience

Customer service

Target driven

Numeracy

Literacy

CRM data entry

Multitasking

Attention to detail

Professional demeanor

Job description

CoverMy Insurance in Grantham is seeking a dedicated Sales and Customer Support Representative to deliver an outstanding sales and service experience across general insurance products. This full-time, office-based role requires handling a high volume of calls and emails, meeting performance targets, and maintaining accurate records while adhering to regulatory standards.

The role is based in our Grantham office and is not suitable for remote or hybrid working.