Sales & Customer Support Representative

Petcover Group; South Kesteven; On-site; GBP 21,000 - 28,000; Full time

Job summary

CoverMy Insurance in Grantham is seeking a dedicated Sales and Customer Support Representative to deliver an outstanding sales and service experience across general insurance products. This full-time, office-based role requires handling a high volume of calls and emails, meeting performance targets, and maintaining accurate records while adhering to regulatory standards.

The role is based in our Grantham office and is not suitable for remote or hybrid working.

Qualifications

• Experience in sales and/or customer service, with a target-driven mindset.
• Strong numeracy and literacy skills.
• Proficient IT skills with CRM data-entry experience.
• Ability to multitask while maintaining accuracy.
• Professional and confident communication style.

Responsibilities

• Handle inbound and outbound calls to generate new business and renewals.
• Respond to emails from potential and existing customers.
• Use product knowledge to explain general insurance products clearly.
• Assist customers with general enquiries, renewals and policy changes.
• Keep detailed records of customer interactions and transactions.
• Aim to meet monthly performance and quality targets.
• Collaborate with the team to achieve business objectives.
• Adhere to regulatory and business standards.

Skills

Sales experience

Customer service

Target driven

Numeracy

Literacy

CRM data entry

Multitasking

Attention to detail

Professional demeanor

Job description

Role Description

A full-time, Sales and Customer Support Representative at CoverMy Insurance in Grantham. As a Sales and Customer Support Representative, you will be responsible for providing an exceptional sales and customer service experience to support customer satisfaction and retention.

You will be based in our busy customer contact centre in Grantham. You will handle a high volume of customer contacts via calls and email. You will be handling sales and customer service enquiries on a variety of general insurance products.

You should be focused and self-motivated to achieve individual performance and quality objectives while adhering to regulatory and business standards.

The position is an office-based role at our Grantham office and is therefore not suitable for remote or hybrid working.

Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between Monday to Sunday 8am-8pm.

Key Responsibilities:

• Handle inbound and outbound calls to generate new business and renewal sales.
• Handle a variety of emails from potential and existing customers.
• Utilise product knowledge to provide potential and existing customers with clear and accurate information about general insurance products and services.
• Assist existing customers with general enquiries, renewals and policy changes.
• Maintain detailed and accurate records of customer interactions and transactions.
• Achieve monthly individual performance and quality targets.
• Work collaboratively in team environment to achieve business objectives.
• Adhere to regulatory and business standards.

Full training and support are provided. Throughout the probationary period you will be required to meet development objectives to ensure you are making satisfactory progress.

Key skills required

• Sales and/or customer service experience.
• Self-motivated and target driven.
• Good level of numeracy and literacy.
• IT literate and experience of data entry using a Customer Relationship Management (CRM) system.
• Ability to multitask while maintaining attention to detail.
• Professional and confident manner.

Applicants must have the legal right to work in the UK.We are unable to offer visa sponsorship for this role.