In-Office Customer Service & Sales Advisor

The Business Connection Group; Chester; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Free parking

Private medical insurance

25 days holiday + Bank Holidays

Employee Assistance Programme

Employee recognition awards

Retail discounts platform

Company events

Company pension

Health & wellbeing programme

Résumé du poste

The Business Connection Group in Chester is inviting applications for a Customer Service and Sales Advisor who will handle orders, respond to inquiries and upsell on phone and online, while building strong relationships through outstanding service. Based at our Chester Head Office, you will build strong customer relationships through outstanding service.

The role is 35 hours weekly, Monday to Friday, on a rota from 7:45am to 5pm, with benefits including free city centre parking, private medical

Qualifications

• Previous phone-based customer service experience.
• Willingness to go the extra mile for customers and colleagues.
• Polite and confident telephone manner.
• Ability to multitask and be proactive.
• Resourceful with a can-do attitude.
• Tenacious and completes tasks.
• Must have experience using Excel.

Responsabilités

• Deal with inbound calls and online messages from customers who want to place orders.
• Call and maintain a diary of customers to contact each week to obtain their orders, upselling and cross-selling products and advising of promotions/offers.
• Sell key brands to ensure each of the customers has the best product range available for their business.
• To drive customer engagement with the online ordering platform and support customers in using it efficiently.
• Process orders onto an inhouse system, ensuring accuracy to minimise errors and discrepancies.
• Efficiently handle incoming calls and digital communications from our customers, internal colleagues including members of the field team, the distribution company and other suppliers.

Connaissances

Phone-based CS

Upselling

Cross-selling

Multitasking

Professionalism

Problem solving

Positive attitude

Outils

Excel

Description du poste

The Business Connection Group in Chester is inviting applications for a Customer Service and Sales Advisor who will handle orders, respond to inquiries and upsell on phone and online, while building strong relationships through outstanding service. Based at our Chester Head Office, you will build strong customer relationships through outstanding service.

The role is 35 hours weekly, Monday to Friday, on a rota from 7:45am to 5pm, with benefits including free city centre parking, private medical