In-Flight Retail Crew Engagement Lead

Jet2.Com And Jet2Holidays; Ledston; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Profit share scheme

26 days holiday + Bank Holidays

Staff discount on Jet2.com flights and

Jet2holidays packages

Job summary

Jet2.com and Jet2holidays is seeking an In-Flight Retail Crew Engagement Executive to drive communications for retail changes and engagement across Cabin Crew teams. You will collaborate with In-Flight Retail, Cabin Services, and Training to ensure staff are informed and equipped with new products, processes, and initiatives.

You will develop newsletters, memos, and digital content while supporting change management and training material creation.

Qualifications

• Strong communication and interpersonal skills.
• Experience producing engaging communications, presentations, and training materials.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Word, Teams).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Desirable: prior Cabin Crew background or aviation-related experience.

Responsibilities

• Develop and deliver clear, engaging communications for Cabin Crew about retail products, promotions, processes and updates.
• Support creation of crew communications: memos, newsletters, briefings, presentations, digital content, and engagement campaigns.
• Act as a key contact for retail-related crew queries and feedback.
• Manage retail incentives and assist with implementation of new products, systems and processes.
• Support change management plans for successful adoption across Cabin Crew teams.
• Assist Cabin Crew Training with retail materials and guides.
• Liaise with suppliers and internal stakeholders to support project delivery.
• Contribute ideas to enhance crew engagement, sales, and customer experience.
• Fly regularly to gain insight into crew challenges and in-flight retail presence.

Skills

Communication skills

Interpersonal skills

Organisational skills

Time management

Attention to detail

Engagement materials

Team collaboration

Travel readiness

Tools

Microsoft Office

Excel

PowerPoint

Word

Teams

Job description

Jet2.com and Jet2holidays is seeking an In-Flight Retail Crew Engagement Executive to drive communications for retail changes and engagement across Cabin Crew teams. You will collaborate with In-Flight Retail, Cabin Services, and Training to ensure staff are informed and equipped with new products, processes, and initiatives.

You will develop newsletters, memos, and digital content while supporting change management and training material creation.