Tech Engagement & Communications Lead - Hybrid

Jet2.com Limited; Leeds; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Colleague discounts on Jet2holidays/Fl

Profit share scheme

Job summary

Jet2.com and Jet2holidays is seeking a Tech Engagement & Communications Specialist to bridge Technology and the business. You will build relationships, identify challenges, and translate insights into prioritized actions that deliver value and improve customer experience.

You will shape technology communications across channels, monitor engagement, and drive continuous improvement with a practical, data-informed approach.

Qualifications

• Experience working in a business-facing Technology or change environment.
• Strong stakeholder engagement skills, with the ability to build trust and maintain relationships at all levels.
• Experience facilitating workshops, meetings or engagement sessions to gather insight and drive outcomes.
• The ability to identify operational challenges and contribute to practical, value-focused improvements.
• Strong organisational skills, with the ability to track actions, manage priorities and ensure delivery of outcomes.
• Excellent written and verbal communication skills.
• A proactive, structured approach with strong attention to detail.

Responsibilities

• Build and maintain effective relationships as the link between Technology and the business, ensuring clear and consistent engagement.
• Facilitate structured sessions to surface challenges, risks and opportunities, translating these into prioritised actions and outcomes.
• Maintain clear visibility of actions and progress, ensuring updates are communicated and momentum is sustained through to delivery.
• Create and deliver clear, engaging Technology communications across a range of channels, tailored to different audiences.
• Analyse communication performance and stakeholder feedback, using insights to refine and improve content, channels and approach.
• Support the evolution of Technology communications by introducing new ideas and approaches to increase engagement and effectiveness.

Skills

Stakeholder engagement

Workshops facilitation

Operational improvement

Communication skills

Relationship building

Job description

Jet2.com and Jet2holidays is seeking a Tech Engagement & Communications Specialist to bridge Technology and the business. You will build relationships, identify challenges, and translate insights into prioritized actions that deliver value and improve customer experience.

You will shape technology communications across channels, monitor engagement, and drive continuous improvement with a practical, data-informed approach.