In-Flight Retail Communications & Change Lead

Jet2.com and Jet2holidays; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Profit share

26 days holiday + Bank Holidays

Staff discounts on Jet2.com flights & 

Jet2holidays packages

Job summary

Jet2.com and Jet2holidays is seeking an In-Flight Retail Crew Engagement Executive to drive communication and engagement across Cabin Crew, In-Flight Retail, and Training teams. You will support retail initiatives, coordinate with stakeholders, and fly regularly to gain frontline insights.

The role emphasizes delivering timely communications, materials, and campaigns to enable smooth adoption of new products and processes onboard.

Qualifications

• Strong communication and interpersonal skills.
• Experience as Cabin Crew would be highly desirable.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Experience producing engaging communications, presentations, and training materials.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Teams).
• Collaborative approach across departments.

Responsibilities

• Develop and deliver clear, engaging communications for Cabin Crew relating to retail products, promotions, processes and updates.
• Support creation of crew communications including memos, newsletters, briefings, presentations and digital content.
• Act as a key point of contact for retail-related crew queries and feedback.
• Manage retail incentives and assist with new product implementations.
• Support change management plans across Cabin Crew teams.

Skills

Strong communication

Cabin Crew experience

Time management

Attention to detail

Communications materials

Education

No formal degree requirement

Tools

Microsoft Office

Job description

Jet2.com and Jet2holidays is seeking an In-Flight Retail Crew Engagement Executive to drive communication and engagement across Cabin Crew, In-Flight Retail, and Training teams. You will support retail initiatives, coordinate with stakeholders, and fly regularly to gain frontline insights.

The role emphasizes delivering timely communications, materials, and campaigns to enable smooth adoption of new products and processes onboard.