In-Flight Retail Crew Engagement Executive

Jet2careers; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Profit share

26 days holiday + bank holidays

Colleague discounts

Job summary

Jet2.com is hiring an In-Flight Retail Crew Engagement Executive to drive clear, timely communications for Cabin Crew on retail products and updates.

You will create memos, newsletters, and training content, act as a main point of contact for queries, manage incentives, and assist with new retail initiatives while flying regularly to stay connected with operations.

Qualifications

• Experience producing engaging communications, presentations and training materials.
• Ability to manage multiple priorities and stay organised.
• Proactive, collaborative and customer-focused mindset.

Responsibilities

• Develop and deliver clear, engaging communications for Cabin Crew about retail products, promotions and updates.
• Support creation of memos, newsletters, briefings, presentations and digital content.
• Serve as a key contact for retail-related crew queries and feedback.
• Manage retail incentives and assist with new product implementations.
• Support change management plans across Cabin Crew teams.
• Assist Cabin Crew Training with retail materials and guides.
• Coordinate with suppliers and internal stakeholders to support delivery.
• Contribute ideas to enhance engagement, sales and customer experience.
• Fly regularly to gain insight into crew challenges and in-flight retail presence.

Skills

Strong communication

Organisational skills

Attention to detail

MS Office

Training materials

Stakeholder liaison

Travel flexibility

Tools

MS Office

Job description

As our new In-Flight Retail Crew Engagement Executive, you'll play a key role in supporting the successful delivery of retail change initiatives across our Cabin Crew operation. Working closely with In-Flight Retail, Cabin Services, Cabin Crew Training, and operational teams, you'll ensure colleagues are informed, engaged, and equipped to deliver new products, processes, systems, and commercial initiatives. Through effective communication, project support, and regular flying, you'll help drive continuous improvement and enhance the onboard retail experience.

As our In-Flight Retail Crew Engagement Executive, you'll have access to a wide range of benefits including:

• Access to a generous discretionary profit share scheme
• 26 days holiday plus Bank Holidays
• Colleague discounts on Jet2.com flights and Jet2holidays packages

At Jet2.com and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people.

What you'll be doing

• Develop and deliver clear, engaging, and timely communications for Cabin Crew relating to retail products, promotions, processes and operational updates
• Support the creation of crew communications including memos, newsletters, briefings, presentations, digital content, and engagement campaigns
• Act as a key point of contact for retail-related crew queries and feedback
• Manage retail incentives
• Assist with the implementation of new retail products, systems, processes, and commercial initiatives
• Support the delivery of change management plans to ensure successful adoption across Cabin Crew teams
• Assist Cabin Crew Training in the creation and maintenance of retail training materials, guides, and supporting documentation.
• Liaise with suppliers and internal stakeholders to support project delivery
• Contribute ideas to enhance crew engagement, sales performance, and customer experience
• Fly regularly to gain insight into crew daily challenges, customer profile and in-flight retail presence.

What you'll have

• Strong communication and interpersonal skills.
• Excellent organisational and time management skills, with the ability to manage multiple priorities simultaneously
• Strong attention to detail and accuracy
• Experience producing engaging communications, presentations, and training materials
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams
• A collaborative approach and the ability to build effective working relationships across departments
• Previous experience in a similar communications, engagement, training, retail, or aviation-related role would be advantageous
• An enthusiastic, proactive and self-motivated approach
• A customer and colleague-focused mindset with strong commercial awareness
• Adaptability and resilience within a fast-paced environment
• A continuous improvement mindset
• The ability to work independently and as part of a team
• Flexibility to travel to operational bases across the UK and undertake regular flying, including weekends and bank holidays in line with operational requirements

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits.