Tech Engagement & Communications Specialist

Jet2.com Limited; Leeds; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Colleague discounts on Jet2holidays/Fl

Profit share scheme

Job summary

Jet2.com and Jet2holidays is seeking a Tech Engagement & Communications Specialist to bridge Technology and the business. You will build relationships, identify challenges, and translate insights into prioritized actions that deliver value and improve customer experience.

You will shape technology communications across channels, monitor engagement, and drive continuous improvement with a practical, data-informed approach.

Qualifications

• Experience working in a business-facing Technology or change environment.
• Strong stakeholder engagement skills, with the ability to build trust and maintain relationships at all levels.
• Experience facilitating workshops, meetings or engagement sessions to gather insight and drive outcomes.
• The ability to identify operational challenges and contribute to practical, value-focused improvements.
• Strong organisational skills, with the ability to track actions, manage priorities and ensure delivery of outcomes.
• Excellent written and verbal communication skills.
• A proactive, structured approach with strong attention to detail.

Responsibilities

• Build and maintain effective relationships as the link between Technology and the business, ensuring clear and consistent engagement.
• Facilitate structured sessions to surface challenges, risks and opportunities, translating these into prioritised actions and outcomes.
• Maintain clear visibility of actions and progress, ensuring updates are communicated and momentum is sustained through to delivery.
• Create and deliver clear, engaging Technology communications across a range of channels, tailored to different audiences.
• Analyse communication performance and stakeholder feedback, using insights to refine and improve content, channels and approach.
• Support the evolution of Technology communications by introducing new ideas and approaches to increase engagement and effectiveness.

Skills

Stakeholder engagement

Workshops facilitation

Operational improvement

Communication skills

Relationship building

Job description

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work as One Team to drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights — and we couldn’t do it without our brilliant people.

As our Tech Engagement & Communications Specialist, you’ll play a key role in strengthening the connection between Technology and the wider business. Acting as a bridge between technical teams and operational stakeholders, you’ll ensure business needs are clearly understood, translated into actionable insight, and supported through effective engagement and communication.

Your work will help surface operational challenges, drive meaningful improvements, and ensure the right conversations, actions and outcomes happen at the right time — ultimately enhancing customer experience, improving efficiency, and supporting business growth.

What you’ll be doing

As our Tech Engagement & Communications Specialist, you will: Act as the link between Technology and the business, building strong relationships and bringing teams together to identify challenges and opportunities. You’ll turn insights into clear, prioritised actions, helping to resolve pain points, to deliver value and enhance how Technology supports the business. Alongside this, you’ll play a key role in shaping and delivering Technology communications — creating clear, engaging content, evolving how we communicate, and using engagement data and insights to continuously improve reach, understanding and impact — helping colleagues stay informed and connected to Technology.

• Build and maintain effective relationships as the link between Technology and the business, ensuring clear and consistent engagement
• Facilitate structured sessions to surface challenges, risks and opportunities, translating these into prioritised actions and outcomes
• Maintain clear visibility of actions and progress, ensuring updates are communicated and momentum is sustained through to deliveryCreate and deliver clear, engaging Technology communications across a range of channels, tailored to different audiences
• Analyse communication performance and stakeholder feedback, using insights to refine and improve content, channels and approach
• Support the evolution of Technology communications by introducing new ideas and approaches to increase engagement and effectiveness

What you’ll have

• Experience working in a business-facing Technology or change environment
• Strong stakeholder engagement skills, with the ability to build trust and maintain relationships at all levels
• Experience facilitating workshops, meetings or engagement sessions to gather insight and drive outcomes
• The ability to identify operational challenges and contribute to practical, value-focused improvements
• Strong organisational skills, with the ability to track actions, manage priorities and ensure delivery of outcomes
• Excellent written and verbal communication skills
• A proactive, structured approach with strong attention to detail

What you’ll get in return

As our Tech Engagement & Communications Specialist, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Colleague discounts on Jet2holidays and Jet2.com flights
• Access to a generous discretionary profit share scheme

Join us as we strengthen the partnership between Technology and the business, driving better outcomes and creating a smoother experience for our colleagues and customers alike. At Jet2.com and Jet2holidays, your potential has no limits.