In-Branch Banking Advisor – Customer Care & Digital Help

HSBC Holdings plc; Norwich; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Holiday entitlement

Employee discounts

Pension

Life assurance

Flexible benefits

Sharesave

Job summary

HSBC Holdings plc invites applications for a Customer Service Representative in our Norwich branch. The role focuses on delivering outstanding face-to-face service, owning customer enquiries and guiding customers to HSBC self-service devices and digital platforms.

A friendly, proactive approach and accuracy are essential in a busy branch setting. The position is full-time (35 hours/week), with training in-branch and a pathway to develop within HSBC's retail banking network.

Qualifications

• Excellent communication enabling effective conversations, empathy and relationship-building with customers.
• Ability to take ownership of customer enquiries through to resolution with a personalised, friendly and efficient service.
• Be resilient to a continuously changing environment and adapt to new processes.

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced branch, following HSBC policies.
• Process a wide range of transactions with high accuracy.
• Demonstrate excellent attention to detail in all customer interactions.
• Educate customers about HSBC self-service devices and digital banking platforms.
• Collaborate with the branch team to improve workflows and banking processes.

Skills

Excellent communication

Ownership of enquiries

Resilience

Job description

HSBC Holdings plc invites applications for a Customer Service Representative in our Norwich branch. The role focuses on delivering outstanding face-to-face service, owning customer enquiries and guiding customers to HSBC self-service devices and digital platforms.

A friendly, proactive approach and accuracy are essential in a busy branch setting. The position is full-time (35 hours/week), with training in-branch and a pathway to develop within HSBC's retail banking network.