Import Operations Specialist — Customs & Shipping

Uniserve; Felixstowe; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Discretionary Bonus

Pension Scheme

Annual Salary Review

Eye Test and glasses vouchers

Free On-Site Parking

Employee Assistance Programme

Group Life Policy

EV Charging Points at Work

Flexible Career Pathway

Supply Chain Academy

Job summary

George Baker Shipping in Felixstowe is seeking a reliable Import Operator to join our logistics team. The role focuses on preparing and processing customs declarations, liaising with customers and suppliers, and ensuring shipments are cleared efficiently.

Key duties include handling import documentation, maintaining accurate data in internal systems, and supporting colleagues to keep shipments moving on time.

Qualifications

• Experience in customs clearance or freight forwarding is advantageous but training is provided.
• Office/administration experience is advantageous.
• Must be able to use Microsoft Office, especially Outlook and Excel.

Responsibilities

• Prepare and process customs clearance documentation.
• Assist with import customs declarations.
• Check invoices, packing lists and other shipping documents.
• Enter and maintain accurate information in internal systems.
• Liaise with customers, hauliers, freight forwarders and other parties.
• Monitor shipments and provide updates as required.
• Ensure customs procedures and company processes are followed.
• Respond to queries by email and telephone in a professional manner.
• Keep accurate records and filing documentation; work with colleagues to process shipments efficiently.
• Stay up to date with relevant customs procedures and requirements with training provided.

Skills

Organised

Communication

Time management

Attention to detail

Team player

Willing to learn

Reliable

Tools

Microsoft Office (Outlook)

Microsoft Excel

Job description

George Baker Shipping in Felixstowe is seeking a reliable Import Operator to join our logistics team. The role focuses on preparing and processing customs declarations, liaising with customers and suppliers, and ensuring shipments are cleared efficiently.

Key duties include handling import documentation, maintaining accurate data in internal systems, and supporting colleagues to keep shipments moving on time.