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Import Customer Service Clerk - Ocean Freight Forwarding

Yusen Logistics

London

Hybrid

GBP 31,000 - 36,000

Full time

3 days ago

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Job summary

A leading logistics company is seeking an Import Customer Service Clerk to join their team in London. This role involves managing import operations, ensuring timely shipments, and delivering exceptional customer service. The ideal candidate will have experience in ocean freight forwarding and excellent administration skills. Enjoy a hybrid working environment with a range of benefits, including a competitive salary and opportunities for personal development.

Benefits

25 days' holiday

Employee Referral Scheme

Cycle to Work scheme

Critical Illness Cover

Free online Fitness Platform

On-Site Mental Health First Aiders

Health Cash Plan

Qualifications

Experience in Ocean Freight Forwarding is essential.
Strong administration skills with attention to detail.
Excellent customer service skills with a proactive approach.

Responsibilities

Manage import container movements and ensure shipments are handled accurately.
Liaise with origin offices to guarantee consignments move correctly.
Process customs clearance and provide ad-hoc freight quotations.

Skills

Customer Service

Administration

Attention to Detail

Flexibility

Education

Experience in Ocean Freight Forwarding

Tools

CargoWise

Microsoft Office

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1 week ago Be among the first 25 applicants

Join to apply for the Import Customer Service Clerk - Ocean Freight Forwarding role at Yusen Logistics

Rainham, RM13 (with hybrid working)

The Company

Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

We are now looking for an Import Customer Service Clerk to join us on a full-time, permanent basis.

The Benefits

Salary of £31,000 - £36,000 per annum DOE
25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
Opportunity for Unpaid Leave subject to management approval
Employee Referral Scheme
Cycle to Work scheme
Critical Illness Cover
Free online Fitness Platform, including Pilates & Yoga, Mindfulness/Meditation, and 24/7 support, advice, diet and Nutrition
On-Site Mental Health First Aiders
Employee benefits, including a free eye test, up to 25% off gym membership, and high street vouchers
Free access to 24/7 online GP, mental health support services, Life Events Counselling, and a Care Concierge Service
Tailored development and career opportunities
Health Cash Plan
KareHero

This is a fantastic opportunity for an enthusiastic freight forwarding professional with logistics expertise to join our global organisation.

You’ll play a pivotal role in delivering seamless import operations while enjoying a hybrid working environment that supports flexibility and personal wellbeing.

What’s more, you’ll gain access to a fantastic range of benefits, from lifestyle perks to development opportunities, ensuring you thrive both professionally and personally.

The Role

As an Import Customer Service Clerk, you will play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently.

Specifically, you will liaise closely with our origin offices to guarantee consignments move correctly and on time, keeping customers updated and ensuring high levels of service are provided.

Acting as a direct point of contact for clients, you will process customs clearance, haulage, and other transactional service supports, ensuring all operational requirements and inquiries are concluded promptly and courteously.

Additionally, you will monitor job file revenue and costs, provide ad-hoc freight quotations, and proactively up-sell our services to existing and potential customers.

About You

To be considered as an Import Customer Service Clerk, you will need:

Experience in Ocean Freight Forwarding
Experience using CargoWise, FCL & LCL
Excellent customer service skills with a proactive and flexible approach
Strong administration skills with attention to detail
The ability to prioritise tasks and work efficiently under pressure
Basic IT skills, including Microsoft Office and in-house systems

The closing date for this role is 28th February 2025.

Other organisations may call this role Import Co-ordinator, Freight Forwarding Customer Service Representative, Import Logistics Co-ordinator, Ocean Freight Clerk, Import Operations Specialist, Import Administrator, Shipping & Logistics Co-ordinator, Freight Operations Co-ordinator.

Webrecruit and Yusen Logistics are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as an Import Customer Service Clerk, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Transportation, Logistics, Supply Chain and Storage

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