Implementation Specialist

QQFS (Qualitative & Quantitative Fieldwork Services); Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

RotaMaster, part of M3 EU, seeks an Implementation Specialist to lead end-to-end Rotamaster implementation for healthcare customers. You will map client HR, rostering, and payroll processes, provide expert consultancy, and guide customers through successful adoption with a focus on delivering an exceptional customer experience.

Working closely with customers and internal teams, you will develop a deep understanding of operational workflows and provide training and implementation guidance to

Qualifications

• Ability to manage multiple projects simultaneously.
• Track record implementing complex software, specifically within the healthcare space.
• Expertise implementing HR and workforce solutions.
• Strong interpersonal skills with ability to influence diverse stakeholders.
• Excellent attention to detail with planning and prioritisation.
• Aptitude for problem-solving and strong analytical skills.

Responsibilities

• Project & Lifecycle Management: manage implementation projects from initiation to go-live; coordinate activities; maintain project plans; ensure UAT success; provide weekly status updates.
• Customer Engagement & Consultancy: act as primary contact; manage expectations; deliver onboarding and training; identify upsell opportunities.

Skills

Project management

Healthcare software

HR/workforce solutions

Stakeholder management

Attention to detail

Analytical thinking

Job description

Company Description

RotaMaster,is a subsidiary of M3 Inc.,which has been providing online workforce management tools to health & care organisations since 1999. We're always growing our product offering and moving into new markets and have two core products on the market - RotaMaster and Rotify.

RotaMaster is a well-known system in Out of Hours and other Primary Healthcare markets and is typically used by larger enterprise customers. In the past 5 years, the number of customers using RotaMaster has more than doubled, and we want to keep that trend going.

Rotify is our newest platform, designed to be used in smaller healthcare environments and SMEs and has a real focus on ease of use and simplicity. Customers will sign up online for a free trial and have a variety of flexible subscription options. Our job is to make sure that they choose the right one for them.

Job Description

Role Overview

The Implementation Specialist is responsible for the end-to-end implementation of Rotamaster. Working closely with customers and internal teams, you will develop a thorough understanding of their operational, HR, rostering, and payroll processes to provide expert consultancy, training, and implementation guidance that supports successful adoption and an exceptional customer experience.

Key Responsibilities

• Project & Lifecycle Management
  • Manage assigned implementation projects simultaneously from initiation through to go-live, ensuring timelines, milestones, and scope are effectively delivered.
  • Coordinate project activities across internal teams and customer stakeholders.
  • Create, maintain, and oversee project plan documents, identifying risks and implementing mitigation plans.
  • Ensure the successful completion of User Acceptance Testing (UAT).
  • Provide weekly project status reports to the Head of Project Management and key stakeholders.
• Customer Engagement & Consultancy
  • Act as the primary point of contact and build strong, ongoing relationships with customers throughout the implementation lifecycle.
  • Facilitate regular project meetings to manage customer expectations and provide clear communication and progress updates.
  • Deliver professional consultancy, onboarding, and training while confidently navigating complex software.
  • Identify unmet customer needs and potential upsell opportunities to share with the sales team.

Qualifications

What We're Looking For

• Ability to manage multiple projects simultaneously
• Track record implementing complex software, specifically within the healthcare space
• Expertise implementing HR and workforce solutions
• Strong interpersonal skills with ability to influence diverse stakeholders
• Excellent attention to detail with excellent planning and prioritisation
• Aptitude for problem-solving and strong analytical skills

Additional Information

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.