Healthcare Implementation Consultant & Project Lead

QQFS (Qualitative & Quantitative Fieldwork Services); Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

RotaMaster, part of M3 EU, seeks an Implementation Specialist to lead end-to-end Rotamaster implementation for healthcare customers. You will map client HR, rostering, and payroll processes, provide expert consultancy, and guide customers through successful adoption with a focus on delivering an exceptional customer experience.

Working closely with customers and internal teams, you will develop a deep understanding of operational workflows and provide training and implementation guidance to

Qualifications

• Ability to manage multiple projects simultaneously.
• Track record implementing complex software, specifically within the healthcare space.
• Expertise implementing HR and workforce solutions.
• Strong interpersonal skills with ability to influence diverse stakeholders.
• Excellent attention to detail with planning and prioritisation.
• Aptitude for problem-solving and strong analytical skills.

Responsibilities

• Project & Lifecycle Management: manage implementation projects from initiation to go-live; coordinate activities; maintain project plans; ensure UAT success; provide weekly status updates.
• Customer Engagement & Consultancy: act as primary contact; manage expectations; deliver onboarding and training; identify upsell opportunities.

Skills

Project management

Healthcare software

HR/workforce solutions

Stakeholder management

Attention to detail

Analytical thinking

Job description

RotaMaster, part of M3 EU, seeks an Implementation Specialist to lead end-to-end Rotamaster implementation for healthcare customers. You will map client HR, rostering, and payroll processes, provide expert consultancy, and guide customers through successful adoption with a focus on delivering an exceptional customer experience.

Working closely with customers and internal teams, you will develop a deep understanding of operational workflows and provide training and implementation guidance to