Implementation Specialist

M3Eu; Ledston; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

M3 EU is seeking an Implementation Specialist to lead end-to-end software deployments for healthcare clients, advising on HR, rostering, and payroll processes and guiding configuration, training, and adoption.

You will work with cross-functional teams to manage projects, perform UAT, and provide progress updates, while identifying opportunities for service expansion and ensuring a superior customer experience.

Qualifications

• Ability to manage multiple projects simultaneously.
• Track record implementing complex software, specifically within the healthcare space.
• Expertise implementing HR and workforce solutions.
• Strong interpersonal skills with ability to influence diverse stakeholders.
• Excellent attention to detail with excellent planning and prioritisation.
• Aptitude for problem-solving and strong analytical skills.

Responsibilities

• Manage assigned implementation projects from initiation through go-live, ensuring timelines, milestones, and scope are delivered.
• Coordinate project activities across internal teams and customer stakeholders.
• Create, maintain, and oversee project plan documents, identifying risks and mitigation plans.
• Ensure the successful completion of User Acceptance Testing (UAT).
• Provide weekly project status reports to the Head of Project Management and key stakeholders.
• Act as the primary point of contact and build strong, ongoing relationships with customers throughout the lifecycle.
• Facilitate regular project meetings and provide clear progress updates.
• Deliver professional consultancy, onboarding, and training while navigating complex software.
• Identify unmet customer needs and potential upsell opportunities to share with the sales team.

Skills

Multitask project management

Healthcare software implementation

HR/workforce solutions

Stakeholder influence

Attention to detail

Problem-solving

Analytical skills

Job description

Job Description

Role Overview

The Implementation Specialist is responsible for the end-to-end implementation of Rotamaster. Working closely with customers and internal teams, you will develop a thorough understanding of their operational, HR, rostering, and payroll processes to provide expert consultancy, training, and implementation guidance that supports successful adoption and an exceptional customer experience.

Key Responsibilities

• Project & Lifecycle Management
  • Manage assigned implementation projects simultaneously from initiation through to go-live, ensuring timelines, milestones, and scope are effectively delivered.
  • Coordinate project activities across internal teams and customer stakeholders.
  • Create, maintain, and oversee project plan documents, identifying risks and implementing mitigation plans.
  • Ensure the successful completion of User Acceptance Testing (UAT).
  • Provide weekly project status reports to the Head of Project Management and key stakeholders.
• Customer Engagement & Consultancy
  • Act as the primary point of contact and build strong, ongoing relationships with customers throughout the implementation lifecycle.
  • Facilitate regular project meetings to manage customer expectations and provide clear communication and progress updates.
  • Deliver professional consultancy, onboarding, and training while confidently navigating complex software.
  • Identify unmet customer needs and potential upsell opportunities to share with the sales team.

Qualifications

What We're Looking For

• Ability to manage multiple projects simultaneously
• Track record implementing complex software, specifically within the healthcare space
• Expertise implementing HR and workforce solutions
• Strong interpersonal skills with ability to influence diverse stakeholders
• Excellent attention to detail with excellent planning and prioritisation
• Aptitude for problem-solving and strong analytical skills

Additional Information

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

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