Implementation & Onboarding Lead - Mail & Logistics

Evri; United Kingdom; Remote; GBP 36,000 - 45,000; Full time

Benefits offered by this job

Car allowance

Bonus

Benefits

Job summary

Evri is seeking a Sales Implementation Manager in the United Kingdom to lead onboarding for key clients and drive smooth transitions from sales to ongoing account management. You will coordinate cross-functional teams to ensure a seamless launch of our Tracked Mail product and manage nursery care projects when issues arise.

The role requires strong stakeholder management, client liaison at director level, and the ability to interpret data to propose practical solutions, with national travel and

Qualifications

• At least two years’ experience leading onboarding projects in mail/logistics, distribution or FMCG.
• Proven track record of managing client relationships while delivering time-bound projects.
• Excellent internal and external stakeholder management, with confidence working at director level.
• Experience of client complaint management, troubleshooting, issue management and clear reporting.
• Ability to interpret data, draw conclusions and turn findings into practical solutions.
• Strong communication, organisation and collaboration skills across multiple departments and levels.
• Full UK driving licence and availability for extensive national travel.

Responsibilities

• Lead customer implementation and onboarding projects for key clients signing up to use our Tracked mail product, with annual parcel volumes 500,000+ as required.
• Act as the main customer contact throughout implementation, providing clear updates on progress, milestones, risks and actions.
• Work with the Implementation Team Manager and Senior Implementation Manager to develop onboarding processes, documentation and ways of working.
• Own the handover from Sales into Client Development and Account Management, ensuring responsibilities and milestones are clear.
• Lead customer calls and meetings, understand expectations and maintain relationships with director-level contacts.
• Support first collection dates on site, confirming barcodes scan and operational readiness with the new-business salesperson.
• Run short-term nursery care projects for existing clients, using data to identify service issues and propose solutions.

Skills

Onboarding project leadership

Stakeholder management

Client relationship management

Data interpretation

Communication

Organisation

Collaboration

UK driving licence

National travel

Education

PM qualification

Tools

Visio

Excel

Word

PowerPoint

APIs knowledge

Job description

Evri is seeking a Sales Implementation Manager in the United Kingdom to lead onboarding for key clients and drive smooth transitions from sales to ongoing account management. You will coordinate cross-functional teams to ensure a seamless launch of our Tracked Mail product and manage nursery care projects when issues arise.

The role requires strong stakeholder management, client liaison at director level, and the ability to interpret data to propose practical solutions, with national travel and