Implementation Coordinator

Global Payments Inc.; Cambridge; On-site; GBP 32,000 - 52,000; Full time

Job summary

Global Payments Inc. is seeking an Implementation Coordinator to join the Ecomm team in Cambridge.

You will coordinate end-to-end merchant integrations, act as a central liaison between merchants and internal/technical teams, and manage plans, milestones, risks, and dependencies. You will review merchant requirements, analyse performance data for optimisation opportunities, and drive changes across configurations, routing, fraud settings, and integrations while maintaining clear stakeholder

Qualifications

• Excellent organisational and coordination abilities to manage multiple projects.
• Strong analytical skills with ability to interpret data and identify trends.
• Experience in payments, ecommerce, implementations, or project coordination.
• Understanding of payment processing and authorisation flows, API integrations, and digital customer journeys.
• Ability to manage stakeholders across business and technical teams.
• Strong written and verbal communication, with ability to simplify technical concepts.
• Proactive problem solving and attention to detail.
• Ability to prioritise in a fast-paced, client-facing environment.

Responsibilities

• Coordinate end-to-end implementation activities for merchant integration and optimisation.
• Act as a central point between merchants, internal teams, and technical stakeholders.
• Track and manage implementation plans, milestones, risks, and dependencies.
• Review merchant requirements and align with product capabilities.
• Assist in reviewing transaction performance data to support optimisation.
• Coordinate changes across payment configurations, routing, fraud and risk settings, and integrations.
• Communicate project status, risks and issues to stakeholders.
• Contribute to process and tooling improvements.
• Support reporting on ticket progress and outcomes.
• Build strong relationships with merchants to ensure positive experiences.
• Stay up to date with payment products and industry best practices.
• Perform other related duties as assigned.

Skills

Organisational skills

Analytical thinking

Payments experience

Stakeholder management

Communication skills

Problem-solving

Prioritisation

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Implementation Coordinator to join our ever evolving Ecomm team and help shape the future of global commerce.

What You’ll Own

• Coordinate end-to-end implementation activities for merchant integration, and optimisation initiatives.
• Act as a central point of coordination between merchants, internal teams, and technical stakeholders.
• Track and manage implementation plans, milestones, risks, and dependencies across multiple projects.
• Analyse merchant requirements and ensure alignment with product capabilities and implementation approach.
• Assist in reviewing transaction performance data (approval rates, declines, fraud outcomes) to support optimisation opportunities.
• Coordinate execution of changes across:
  • payment configurations
  • transaction routing
  • fraud and risk settings
  • integration updates
  • Work to ensure performance improvements are made for customers based on analysis on performance data
  • Work closely with Implementation Managers, Merchant Success Manager, and Optimisation Specialists to execute required changes.
• Ensure accurate and timely communication of project status, risks, and issues to stakeholders.
• Contribute to continuous improvement of processes, tools, and frameworks.
• Support internal and customer-facing reporting on ticket progress and outcomes.
• Build strong working relationships with merchants to ensure a positive customer experience.
• Stay up to date with payment products, platforms, and industry best practices.
• Perform other related duties as assigned.

What You’ll Bring

• Strong organisational and coordination skills with the ability to manage multiple projects simultaneously.
• Good analytical capability, with the ability to interpret data and identify trends or issues.
• Experience in payments, eCommerce, implementations, or project coordination preferred.
• Basic understanding of:
  • payment processing and authorisation flows
  • system integrations and APIs
  • digital customer journeys
• Ability to manage stakeholders across business and technical teams.
• Strong communication skills, both written and verbal, with the ability to simplify technical concepts.
• Proactive problem-solving mindset with attention to detail.
• Ability to prioritise effectively in a fast-paced, client-facing environment.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

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