Implementation Coordinator

Greater Giving, Inc.; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Bonus/equity opportunities

Wellness Week with extra day off

Flexibility for family inclusion (FLEX

Paid time off & public holidays

Job summary

Globalpayer is seeking an Implementation Coordinator to join the Ecomm team in Cambridge, UK. You will coordinate merchant integrations, manage timelines and risks, and work with cross-functional teams to optimise payment configurations, routing, and fraud settings.

The role requires strong organisational and analytical skills, experience in payments or ecommerce implementations, and excellent communication to simplify technical concepts for stakeholders.

Qualifications

• Experience in payments, eCommerce, implementations, or project coordination.
• Understanding of payment processing and authorisation flows.
• Familiar with system integrations and APIs.

Responsibilities

• Coordinate end-to-end implementation activities for merchant integration and optimisation.
• Act as a central point between merchants, internal teams, and technical stakeholders.
• Track and manage implementation plans, milestones, risks, and dependencies.
• Analyse merchant requirements and align with product capabilities and implementation approach.
• Support in reviewing transaction performance data to identify optimisation opportunities.
• Coordinate changes across payment configurations, routing, fraud settings, and integrations.
• Ensure timely communication of project status, risks and issues.
• Contribute to process and tool improvements; support reporting on ticket progress.

Skills

Organisational skills

Project coordination

Analytical thinking

Stakeholder management

Communication skills

Payments domain knowledge

Prioritisation under pressure

Tools

APIs

System integrations

CRM systems

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Implementation Coordinator to join our ever evolving Ecomm team and help shape the future of global commerce.

What you’ll own

• Coordinate end-to-end implementation activities for merchant integration, and optimisation initiatives.
• Act as a central point of coordination between merchants, internal teams, and technical stakeholders.
• Track and manage implementation plans, milestones, risks, and dependencies across multiple projects.
• Analyse merchant requirements and ensure alignment with product capabilities and implementation approach.
• Assist in reviewing transaction performance data (approval rates, declines, fraud outcomes) to support optimisation opportunities.
• Coordinate execution of changes across:
  • payment configurations
  • transaction routing
  • fraud and risk settings
  • integration updates
• Work to ensure performance improvements are made for customers based on analysis on performance data
• Work closely with Implementation Managers, Merchant Success Manager, and Optimisation Specialists to execute required changes.
• Ensure accurate and timely communication of project status, risks, and issues to stakeholders.
• Contribute to continuous improvement of processes, tools, and frameworks.
• Support internal and customer-facing reporting on ticket progress and outcomes.
• Build strong working relationships with merchants to ensure a positive customer experience.
• Stay up to date with payment products, platforms, and industry best practices.
• Perform other related duties as assigned.

What you’ll bring

• Strong organisational and coordination skills with the ability to manage multiple projects simultaneously.
• Good analytical capability, with the ability to interpret data and identify trends or issues.
• Experience in payments, eCommerce, implementations, or project coordination preferred.
• Basic understanding of:
  • payment processing and authorisation flows
  • system integrations and APIs
  • digital customer journeys
• Ability to manage stakeholders across business and technical teams.
• Strong communication skills, both written and verbal, with the ability to simplify technical concepts.
• Proactive problem-solving mindset with attention to detail.
• Ability to prioritise effectively in a fast-paced, client-facing environment.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Cambridge, United Kingdom

Business Enablement

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.