eCommerce Growth & Optimisation Specialist

Greater Giving, Inc.; Cambridge; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunities

Equity awards

Job summary

Global Payments is seeking an eCommerce Growth & Optimisation Specialist in the United Kingdom (Cambridge). You will join our Merchant Success & Growth Services team to enhance payments performance, increase transaction success, and optimise fraud strategies for global merchants.

You will own data-led optimisation initiatives, partner with internal managers, and deliver measurable revenue growth through improved authorisation rates and reduced friction in the payment journey.

Qualifications

• Experience in payments, eCommerce, fraud management, customer success, or related field.
• Strong analytical skills to interpret transaction data and translate insights into actions.
• Understanding of payment authorisation flows, decline drivers and fraud prevention.

Responsibilities

• Analyse merchant transaction performance to identify optimisation opportunities.
• Develop tailored strategies to improve authorisation rates and increase acceptance.
• Collaborate with cross-functional teams to implement payment performance improvements.
• Measure impact of optimisation initiatives and demonstrate revenue uplift.
• Support merchant reviews with data-led insights and recommendations.
• Contribute to scalable optimisation frameworks and methodologies.

Skills

Payments knowledge

Analytics

Fraud management

Stakeholder management

Ecommerce

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments.

We're looking for an eCommerce Growth & Optimisation Specialist to join our ever-evolving Merchant Success & Growth Services team and help shape the future of global commerce.

As part of our premium eCommerce Growth & Optimisation Service, you'll work directly with merchants to improve payments performance, increase transaction success, optimise fraud strategies, and unlock measurable revenue growth. This is a customer-facing role that combines analytics, payments expertise, commercial insight, and cross-functional collaboration to deliver meaningful business outcomes.

What You'll Own

• Analyse merchant transaction performance, including approval rates, decline drivers, fraud outcomes, and conversion metrics, to identify optimisation opportunities.
• Develop and deliver tailored optimisation strategies that improve authorisation rates, reduce friction, and increase payment acceptance.
• Partner with Merchant Success Managers, Technical Account Managers, Integration Managers, and technical teams to implement payment performance improvements.
• Measure and validate the impact of optimisation initiatives, demonstrating commercial value, revenue uplift, and return on investment for merchants.
• Support merchant reviews by providing data-led insights, recommendations, and ongoing performance improvement plans.
• Contribute to the development of scalable optimisation frameworks, best practices, and service methodologies.

What You'll Bring

• Experience in payments, eCommerce, fraud management, customer success, commercial analytics, optimisation, or a related field.
• Strong analytical skills with the ability to interpret complex transaction and performance data and translate insights into actionable recommendations.
• Understanding of payment authorisation flows, decline drivers, fraud prevention strategies, and digital transaction journeys.
• Excellent communication and stakeholder management skills, with the ability to engage both technical and commercial audiences.
• A results-driven mindset focused on delivering measurable business outcomes, including conversion improvements, revenue growth, and customer value.

It's a Bonus If You Have

• Experience working directly with enterprise merchants or digital commerce businesses.
• Knowledge of payment gateways, acquiring, risk management tools, and payment optimisation techniques.
• Experience managing data-driven improvement programmes and demonstrating measurable commercial impact.

What Makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Explore the benefits we offer to Globalpayers in the United Kingdom

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.