eCommerce Growth & Optimisation Specialist

Global Payments Inc.; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Global Payments Inc. is seeking an eCommerce Growth & Optimisation Specialist to join our Merchant Success & Growth Services team. You will analyse merchant performance, implement optimisation strategies, and collaborate with cross-functional teams to improve payments performance and revenue growth.

The role focuses on reducing friction, increasing approval rates, and delivering measurable business impact for merchants, leveraging analytics and payments expertise.

Qualifications

• Experience in payments, eCommerce, fraud management, customer success, commercial analytics or a related field.
• Strong analytical skills to interpret transaction and performance data and translate insights into recommendations.
• Understanding of payment authorisation flows, decline drivers, fraud prevention strategies, and digital transaction journeys.
• Excellent communication and stakeholder management, able to engage technical and commercial audiences.
• Results-driven mindset focused on measurable business outcomes like conversion improvements and revenue growth.

Responsibilities

• Analyse merchant transaction performance to identify optimisation opportunities.
• Develop and deliver tailored optimisation strategies to improve authorisation rates and acceptance.
• Partner with various teams to implement payment performance improvements.
• Measure and validate impact of optimisation initiatives with commercial value and ROI.
• Support merchant reviews with data-led insights and performance improvement plans.
• Contribute to scalable optimisation frameworks, best practices, and service methodologies.

Skills

Payments experience

eCommerce

Fraud management

Customer Success

Commercial analytics

Optimization

Data interpretation

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments.

We're looking for an eCommerce Growth & Optimisation Specialist to join our ever-evolving Merchant Success & Growth Services team and help shape the future of global commerce.

As part of our premium eCommerce Growth & Optimisation Service, you'll work directly with merchants to improve payments performance, increase transaction success, optimise fraud strategies, and unlock measurable revenue growth. This is a customer-facing role that combines analytics, payments expertise, commercial insight, and cross-functional collaboration to deliver meaningful business outcomes.

What You'll Own

• Analyse merchant transaction performance, including approval rates, decline drivers, fraud outcomes, and conversion metrics, to identify optimisation opportunities.
• Develop and deliver tailored optimisation strategies that improve authorisation rates, reduce friction, and increase payment acceptance.
• Partner with Merchant Success Managers, Technical Account Managers, Integration Managers, and technical teams to implement payment performance improvements.
• Measure and validate the impact of optimisation initiatives, demonstrating commercial value, revenue uplift, and return on investment for merchants.
• Support merchant reviews by providing data-led insights, recommendations, and ongoing performance improvement plans.
• Contribute to the development of scalable optimisation frameworks, best practices, and service methodologies.

What You'll Bring

• Experience in payments, eCommerce, fraud management, customer success, commercial analytics, optimisation, or a related field.
• Strong analytical skills with the ability to interpret complex transaction and performance data and translate insights into actionable recommendations.
• Understanding of payment authorisation flows, decline drivers, fraud prevention strategies, and digital transaction journeys.
• Excellent communication and stakeholder management skills, with the ability to engage both technical and commercial audiences.
• A results-driven mindset focused on delivering measurable business outcomes, including conversion improvements, revenue growth, and customer value.

It's a Bonus If You Have

• Experience working directly with enterprise merchants or digital commerce businesses.
• Knowledge of payment gateways, acquiring, risk management tools, and payment optimisation techniques.
• Experience managing data-driven improvement programmes and demonstrating measurable commercial impact.

What Makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We're curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.