User Researcher: Shape Public Services (Hybrid)

rmg digital; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

RMG is seeking a thoughtful User Researcher to join a multidisciplinary consultancy team in London. The role blends research leadership with collaboration across strategy, design, and engineering to shape how users interact with critical services.

You'll champion user-centered thinking across a diverse portfolio, turning rich findings into actionable recommendations that influence product strategy. A hybrid mix of on-site and flexible work supports delivering meaningful research outcomes.

Qualifications

• Experience leading user research across digital products.
• Proficiency with qualitative and quantitative data synthesis.
• Ability to communicate findings to non-research stakeholders.
• Experience in agile cross-functional teams.
• Right to work in the UK and UK security clearance eligibility.

Responsibilities

• Plan, recruit, conduct, and analyse research studies.
• Synthesize data into narratives and recommendations.
• Collaborate with UX, designers, developers, and product managers.
• Lead workshops and knowledge-sharing sessions.
• Own research workstreams and contribute to strategic programmes.

Skills

User research

Stakeholder engagement

Cross-functional collaboration

Usability testing

Tools

Dovetail

Miro

Lookback

Optimal Workshop

Job description

RMG is seeking a thoughtful User Researcher to join a multidisciplinary consultancy team in London. The role blends research leadership with collaboration across strategy, design, and engineering to shape how users interact with critical services.

You'll champion user-centered thinking across a diverse portfolio, turning rich findings into actionable recommendations that influence product strategy. A hybrid mix of on-site and flexible work supports delivering meaningful research outcomes.