Impactful Shopping Centre Operations Lead

TipTopJob; Carnforth; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Job summary

TipTopJob is seeking a Shopping Centre Manager to oversee daily operations of a major retail centre in the United Kingdom. You will lead on-site teams across operations, security, cleaning, and maintenance, while managing service charge budgets and ensuring health and safety compliance.

The role focuses on delivering excellent customer experience, strong retailer relationships, and operational excellence to drive commercial success within an established property group.

Qualifications

• Strong knowledge of health and safety, compliance, and risk management.
• Background managing service charge budgets and external contractor relationships.
• Proactive approach with strong organisational and problem-solving skills.

Responsibilities

• Managing the day-to-day operations of the shopping centre and ensuring smooth running of all site activities.
• Leading and supporting on-site teams across operations, security, cleaning, and maintenance functions.
• Developing strong relationships with retailers, tenants, contractors, and key stakeholders.
• Managing service charge budgets and monitoring operational costs.
• Ensuring compliance with health and safety requirements, statutory regulations, and risk management procedures.
• Overseeing facilities management contracts and monitoring contractor performance.
• Maintaining high standards across centre presentation, cleanliness, and customer experience.
• Supporting operational delivery of marketing activities, events, and community initiatives.
• Working with senior stakeholders to support the commercial success of the centre.

Skills

Health and safety

Compliance

Risk management

Stakeholder management

Team leadership

Budget management

Problem solving

Organisational skills

Job description

TipTopJob is seeking a Shopping Centre Manager to oversee daily operations of a major retail centre in the United Kingdom. You will lead on-site teams across operations, security, cleaning, and maintenance, while managing service charge budgets and ensuring health and safety compliance.

The role focuses on delivering excellent customer experience, strong retailer relationships, and operational excellence to drive commercial success within an established property group.