Centre Operations & Tenant Experience Leader

OCS; Glasgow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning via OCS Academy

Retail perks via Hapi app

Professional growth opportunities

Flexible pay options via Wagestream

Job summary

OCS UK & Ireland is seeking an experienced Operations Manager to oversee all aspects of a major shopping centre’s daily performance in Glasgow. You will lead security, maintenance, customer service, and staff, while driving financial performance and tenant satisfaction.

You will develop budgets, monitor expenses, and ensure contracts with vendors are optimized. Collaboration with tenants on promotions and events will be essential to maximise footfall and profitability.

Qualifications

• Oversee centre operations and staff performance.
• Develop and monitor budgets and financial plans.
• Negotiate contracts with vendors and service providers.
• Ensure tenant satisfaction and lease compliance.
• Plan marketing campaigns in collaboration with tenants.
• Maintain strong security and safety protocols.

Responsibilities

• Oversee daily activities including security, maintenance, cleanliness, and efficiency.
• Manage tenant relationships and lease adherence.
• Handle customer and employee issues and complaints.
• Prepare reports and presentations on centre performance.
• Attend management meetings and represent the centre at events.

Skills

Operations management

Financial management

Staff management

Tenant relations

Marketing & promotions

Security & safety

Job description

OCS UK & Ireland is seeking an experienced Operations Manager to oversee all aspects of a major shopping centre’s daily performance in Glasgow. You will lead security, maintenance, customer service, and staff, while driving financial performance and tenant satisfaction.

You will develop budgets, monitor expenses, and ensure contracts with vendors are optimized. Collaboration with tenants on promotions and events will be essential to maximise footfall and profitability.