Part-Time Deputy Manager, Children’s Contact Centre

YMCA Cheltenham; Cheltenham; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

25 days annual leave + bank holidays

Wellbeing days

Retail discounts and rewards

Cycle to Work scheme

Generous contributory pension

Life Assurance

Job summary

YMCA Cheltenham is seeking a part-time Contact Centre Deputy Manager for our Cheltenham Children’s Contact Centre. The role is 20 hours per week, with Thursdays, Fridays and Saturdays, and you will help supervise family contact sessions and provide admin support under the Centre Manager.

You will manage safeguarding, respond to enquiries, and work to maintain a safe, welcoming environment. The organisation offers generous benefits, pension, life assurance, training and development, plus free gym

Qualifications

• Evidence of excellent literacy, numeracy and English language skills.
• RQF Level 3 qualification; Level 4 qualification desirable.
• Previous experience as a Contact Centre Supervisor is desirable.
• Ability to work with tact and diplomacy in sensitive scenarios.
• Able to manage own workload and meet deadlines in a busy office.

Responsibilities

• Supervise the Family Time between children and parents not living together.
• Provide administrative support to the Contact Services under the Centre Manager.
• Cover weekends initially every Saturday and act as named person in charge when Manager is absent.
• Safeguarding, first aid, accident reporting and ensuring safety and wellbeing of staff and users.

Skills

Literacy

Numeracy

English language

Emotional intelligence

Interpersonal skills

Time management

Driving licence

Education

RQF Level 3 qualification

Level 4 qualification underway

Job description

YMCA Cheltenham is seeking a part-time Contact Centre Deputy Manager for our Cheltenham Children’s Contact Centre. The role is 20 hours per week, with Thursdays, Fridays and Saturdays, and you will help supervise family contact sessions and provide admin support under the Centre Manager.

You will manage safeguarding, respond to enquiries, and work to maintain a safe, welcoming environment. The organisation offers generous benefits, pension, life assurance, training and development, plus free gym