Impactful On-site Customer Service Advisor, Social Care

Sandwell; Smethwick; Remote; GBP 20,000 - 24,000; Full time

Job summary

Sandwell Council is hiring a Customer Service Advisor to join the Adult Social Care Connect Team on a permanent basis. You will handle calls, process service requests, and help residents access essential social care services from our on-site base in Smethwick.

The role requires clear communication, strong ICT skills, and GCSE English and Maths. A DBS check is required, and you will work a 37-hour week with a Monday-Thursday and Friday schedule.

Qualifications

• GCSE English and Maths (or equivalent) required.
• Ability to provide evidence of qualifications, including Maths GCSE.
• A standard DBS check is required.

Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels.
• Actively listen and communicate clearly with customers.
• Utilise excellent IT skills to navigate various systems and applications; deliver a service focused on customer experience and care.

Skills

Communication skills

Education

GCSE English & Maths

Job description

Sandwell Council is hiring a Customer Service Advisor to join the Adult Social Care Connect Team on a permanent basis. You will handle calls, process service requests, and help residents access essential social care services from our on-site base in Smethwick.

The role requires clear communication, strong ICT skills, and GCSE English and Maths. A DBS check is required, and you will work a 37-hour week with a Monday-Thursday and Friday schedule.