Part-Time Revenues & Benefits Customer Advisor

Sandwell Local Area Partnership; Little Fields; À distance; GBP 28 000 - 32 000; Temps partiel

Résumé du poste

Sandwell Council is recruiting a part-time Customer Services Advisor for the Revenues & Benefits service. The role involves being the first point of contact for customers across multiple channels, delivering high-quality information and support while handling enquiries, claims, discounts, and payment arrangements.

You will use variousIT systems and contribute to service targets, with a strong emphasis on learning and development, literacy, and numeracy.

Qualifications

• Experience in a customer-focused environment.
• Excellent verbal and written communication skills.
• Strong literacy and numeracy skills.
• Willing to undertake a full training programme and embrace continuous learning.

Responsabilités

• Handle enquiries via telephone, face-to-face, email and written correspondence.
• Record and process information across computer systems.
• Provide accurate information, advice and support to customers.
• Contribute to achieving service performance standards.

Connaissances

Customer service

Communication skills

Numeracy

MS Office

Formation

GCSEs including English & Maths

Outils

Microsoft Word

Microsoft Excel

Description du poste

Sandwell Council is recruiting a part-time Customer Services Advisor for the Revenues & Benefits service. The role involves being the first point of contact for customers across multiple channels, delivering high-quality information and support while handling enquiries, claims, discounts, and payment arrangements.

You will use variousIT systems and contribute to service targets, with a strong emphasis on learning and development, literacy, and numeracy.