Community Care Service Advisor

WMJobs; Oldbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career Development

Job Satisfaction

Supportive Environment

Work-Life Balance

Employee Wellbeing

Job summary

Sandwell Metropolitan Borough Council is hiring a Customer Service Advisor to join the Adult Social Care Connect Team on a permanent basis. The role is based on-site at The Independent Living Centre in Smethwick (B66 1JE) with a 37-hour week and fixed Mon-Thu 9:00–17:30, Fri 9:00–17:00.

You will handle calls, process service requests, and provide clear communication while using various IT systems to support service users and promote wellbeing within the community.

Qualifications

• GCSE English and Maths (or equivalent).
• Evidence of qualifications, including Maths GCSE or higher.
• Experience in a busy Contact Centre environment.

Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels.
• Actively listen and communicate clearly with customers.
• Utilise excellent IT skills to navigate various systems and applications.
• Deliver a service focused on customer experience and care.

Skills

Customer service

Communication

IT literacy

Education

GCSE English & Maths

Job description

Sandwell Metropolitan Borough Council is hiring a Customer Service Advisor to join the Adult Social Care Connect Team on a permanent basis. The role is based on-site at The Independent Living Centre in Smethwick (B66 1JE) with a 37-hour week and fixed Mon-Thu 9:00–17:30, Fri 9:00–17:00.

You will handle calls, process service requests, and provide clear communication while using various IT systems to support service users and promote wellbeing within the community.