Resident Support & Benefits Advisor

Sandwell Metropolitan Borough Council; Oldbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Learning and development opportunities

Competitive remuneration package

Benefits package

Job summary

Sandwell Metropolitan Borough Council is seeking a Customer Services Advisor to join the Revenues and Benefits Service. You will be the first point of contact for residents, handling enquiries via phone, face-to-face, email and written correspondence.

The role focuses on delivering high-quality service, resolving enquiries efficiently, and guiding customers on claims, discounts, exemptions and payment arrangements.

Qualifications

• Experience in a customer-focused environment.
• Excellent verbal and written communication skills.
• Strong literacy and numeracy skills with customer care under targets and deadlines.
• Proficient in Microsoft Office (Word and Excel).
• Ability to record customer interactions accurately.
• Ability to work both independently and as part of a team.
• Willing to undertake a full training programme and continuous development.

Responsibilities

• Be the first point of contact for customers, dealing with enquiries through telephone, face-to-face, email and written correspondence.
• Deliver excellent customer service, resolving enquiries efficiently and ensuring customers receive accurate information, advice and support.
• Assist customers with Revenues and Benefits enquiries, including claims, discounts, exemptions and payment arrangements.
• Use a variety of computer systems to process information, maintain records and contribute to the achievement of service performance standards.
• Record customer interactions accurately while communicating with customers.
• Work effectively both independently and as part of a team.
• Be willing to undertake a full training programme and embrace continuous learning and development.

Skills

Customer-focused environment

Verbal and written communication

Literacy and numeracy skills

Microsoft Word and Excel

Record interactions accurately

Works independently and as part of a 팀

Willing to undertake training

Education

4 GCSEs incl English & Maths

Tools

Microsoft Office (Word & Excel)

Job description

Sandwell Metropolitan Borough Council is seeking a Customer Services Advisor to join the Revenues and Benefits Service. You will be the first point of contact for residents, handling enquiries via phone, face-to-face, email and written correspondence.

The role focuses on delivering high-quality service, resolving enquiries efficiently, and guiding customers on claims, discounts, exemptions and payment arrangements.