Customer Service Advisor

WMJobs; Oldbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career Development

Job Satisfaction

Supportive Environment

Work-Life Balance

Employee Wellbeing

Job summary

Sandwell Metropolitan Borough Council is hiring a Customer Service Advisor to join the Adult Social Care Connect Team on a permanent basis. The role is based on-site at The Independent Living Centre in Smethwick (B66 1JE) with a 37-hour week and fixed Mon-Thu 9:00–17:30, Fri 9:00–17:00.

You will handle calls, process service requests, and provide clear communication while using various IT systems to support service users and promote wellbeing within the community.

Qualifications

• GCSE English and Maths (or equivalent).
• Evidence of qualifications, including Maths GCSE or higher.
• Experience in a busy Contact Centre environment.

Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels.
• Actively listen and communicate clearly with customers.
• Utilise excellent IT skills to navigate various systems and applications.
• Deliver a service focused on customer experience and care.

Skills

Customer service

Communication

IT literacy

Education

GCSE English & Maths

Job description

Sandwell Metropolitan Borough Council,

Join Our Team as a Customer Service Advisor!

Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Connect Team on a permanent basis.

Position Details

• Hours: 37 hours per week
• Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm
• Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)

Role Overview

As a Customer Service Advisor in a contact centre, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.

Key Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels
• Actively listen and communicate clearly with customers
• Utilise excellent IT skills to navigate various systems and applications
• Deliver a service focused on customer experience and care

Qualifications

GCSE in English and Maths (or equivalent qualifications) Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.

Requirements

• Self-motivated and organized
• Effective communication skills, both written and verbal
• Experience in a busy Contact Centre environment
• A standard DBS check

Benefits of Working with Us

• Career Development: Opportunities for professional growth and development within the council.
• Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people’s lives
• Supportive Environment: Work in a collaborative and inclusive team that values your contributions
• Work-Life Balance: Enjoy a structured work schedule that supports a healthy work-life balance.
• Employee Wellbeing: Access to various wellbeing programs and initiatives to support your health and happiness

Our Values

At Sandwell, our core values—Customer Focus, One Team, Accountability, Ambition, and Inclusivity—define our organizational culture and guide our actions. These values are integral to achieving Sandwell’s Vision 2030 and are reflected in our recruitment process.

Sandwell Council welcomes applications from Armed Forces veterans and values the transferable skills and experience they bring. Under our Veterans’ Guaranteed Interview Scheme, eligible veterans who demonstrate that they meet all the essential criteria for the role will be guaranteed an interview. Please indicate in your application that you wish to be considered under the scheme.

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

If you are an internal candidate and currently at risk, please let the recruiting manager know.

If you have a disability and require assistance in submitting your CV, please contact [e-mail]

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications.