Customer Service Advisor

Sandwell; Smethwick; Remote; GBP 20,000 - 24,000; Full time

Job summary

Sandwell Council is hiring a Customer Service Advisor to join the Adult Social Care Connect Team on a permanent basis. You will handle calls, process service requests, and help residents access essential social care services from our on-site base in Smethwick.

The role requires clear communication, strong ICT skills, and GCSE English and Maths. A DBS check is required, and you will work a 37-hour week with a Monday-Thursday and Friday schedule.

Qualifications

• GCSE English and Maths (or equivalent) required.
• Ability to provide evidence of qualifications, including Maths GCSE.
• A standard DBS check is required.

Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels.
• Actively listen and communicate clearly with customers.
• Utilise excellent IT skills to navigate various systems and applications; deliver a service focused on customer experience and care.

Skills

Communication skills

Education

GCSE English & Maths

Job description

Join Our Team as a Customer Service Advisor!

Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Connect Team on a permanent basis.

Position Details

Hours:37 hours per week

Schedule:Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm

Location:On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)

Role Overview

As a Customer Service Advisor in a contact centre, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.

Key Responsibilities

Handle incoming calls and process service requests from customers across multiple channels Actively listen and communicate clearly with customers Utilise excellent IT skills to navigate various systems and applications Deliver a service focused on customer experience and care

Qualifications

GCSE in English and Maths (or equivalent qualifications) Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.

Requirements

• Self-motivated and organized
• Effective communication skills, both written and verbal
• Experience in a busy Contact Centre environment
• A standard DBS check

Benefits of Working with Us

Career Development

Opportunities for professional growth and development within the council.

Job Satisfaction

Experience the rewarding and fulfilling nature of making a positive impact on people's lives

Supportive Environment

Work in a collaborative and inclusive team that values your contributions

Work-Life Balance

Enjoy a structured work schedule that supports a healthy work-life balance.

Employee Wellbeing

Access to various wellbeing programs and initiatives to support your health and happiness

Our Values

At Sandwell, our core values—Customer Focus, One Team, Accountability, Ambition, and Inclusivity—define our organizational culture and guide our actions. These values are integral to achieving Sandwell’s Vision 2030 and are reflected in our recruitment process.

*Previous applicants need not apply*

If you are an internal candidate and currently at risk, please let the recruiting manager know.

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

https://www.sandwell.gov.uk/WeAreSandwell/council/story