Customer Service Advisor: Help Communities Thrive

West Northamptonshire Council; Daventry; On-site; GBP 21,000 - 26,000; Full time

Job summary

West Northamptonshire Council is seeking a Customer Service Advisor to be at the heart of our services, helping residents, businesses and visitors access the support and information they need. Working within our Customer Services team, you’ll be one of the first points of contact for the Council, delivering excellent customer service and helping customers navigate a wide range of Council services.

This role involves providing advice, guidance and support across a broad range of services, using a

Qualifications

• You’re a customer-focused individual in a service environment.
• You’ll communicate clearly and professionally with residents, businesses and visitors.
• You’ll work across multiple channels to resolve enquiries.

Responsibilities

• Provide advice, guidance and support across Council services, resolving enquiries at first contact when possible.
• Use systems and digital tools to gather information and direct customers to the right service.
• Support customers face-to-face, by phone and digitally, promoting self-service options where appropriate.

Skills

Customer service

Communication

Problem solving

Job description

West Northamptonshire Council is seeking a Customer Service Advisor to be at the heart of our services, helping residents, businesses and visitors access the support and information they need. Working within our Customer Services team, you’ll be one of the first points of contact for the Council, delivering excellent customer service and helping customers navigate a wide range of Council services.

This role involves providing advice, guidance and support across a broad range of services, using a