Trainee Customer Advisor - Local Government Career

West Northamptonshire Council; Daventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

West Northants Council is recruiting a Trainee Customer Advisor. You will join a supportive team and build a career in customer services while gaining experience across council services. The role focuses on helping residents, businesses and communities through learning and development.

You’ll learn to assist customers across reception, contact centre and digital channels, with hands-on training and mentoring to build confidence and capability in delivering customer service.

Qualifications

• Good communication and eagerness to learn.
• Ability to work as part of a team and contribute to a positive customer experience.
• Attention to detail in handling records and data.

Responsibilities

• Provide advice, guidance and support to customers across council services.
• Assist with face-to-face, telephone, email and digital channel support.
• Maintain accurate customer records and learn to use council systems.
• Take ownership of customer enquiries within your knowledge level.

Skills

Communication skills

Teamwork

Attention to detail

Job description

West Northants Council is recruiting a Trainee Customer Advisor. You will join a supportive team and build a career in customer services while gaining experience across council services. The role focuses on helping residents, businesses and communities through learning and development.

You’ll learn to assist customers across reception, contact centre and digital channels, with hands-on training and mentoring to build confidence and capability in delivering customer service.