Public Sector Customer Experience Advisor

The Guildhall Northampton; Towcester; On-site; GBP 30,000 - 31,000; Full time

Job summary

West Northamptonshire Council seeks a Customer Service Advisor to be at the heart of its services, helping residents, businesses and visitors access support and information across face-to-face, telephone and digital channels.

You will gather information, provide accurate guidance at first contact, promote self-service options and contribute to continuous improvement while upholding THRIVE values.

Qualifications

• Experience of working in a customer service environment.
• Able to listen, understand customer needs and provide clear information.
• Comfortable working across different communication channels.
• Remain calm under pressure and handle challenging situations.
• Team player who embraces THRIVE values.

Responsibilities

• Provide advice, guidance and support across a broad range of Council services, resolving enquiries at the first point of contact wherever possible.
• Assist customers via face-to-face, telephone and digital channels, directing to the most appropriate service.
• Promote self-service options and digital solutions to help customers access services.
• Contribute to continuous improvement and uphold high standards of customer service.
• Work as part of a collaborative team supporting THRIVE values.

Job description

West Northamptonshire Council seeks a Customer Service Advisor to be at the heart of its services, helping residents, businesses and visitors access support and information across face-to-face, telephone and digital channels.

You will gather information, provide accurate guidance at first contact, promote self-service options and contribute to continuous improvement while upholding THRIVE values.