Customer Service Advisor — Help Local Residents Daily

West Berkshire Council; Newbury; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Training & development

LGPS Pension

Family friendly policies

Local discounts

Wellbeing programme

25 days annual leave + 5 after 5 years

Job summary

West Berkshire Council is seeking a Customer Service Advisor in Newbury to be the first point of contact for residents, answering enquiries via phone, email and face-to-face interactions. You will provide accurate information on council services and process bookings, applications and payments.

The role demands excellent communication, strong interpersonal skills and the ability to manage multiple tasks. A standard DBS check applies, with a competitive salary, generous LGPS pension, training

Qualifications

• Excellent verbal and written communication essential.
• Strong interpersonal skills and able to build rapport.
• Proactive problem-solving and the ability to handle multiple tasks.

Responsibilities

• Providing accurate information and advice on council services
• Processing requests and transactions (bookings, applications, payments)
• Troubleshooting and resolving customer issues with timely resolution
• Maintaining accurate records of enquiries and interactions
• Collaborating with other teams to fulfil customer requests and reporting to the Team Leader

Skills

Communication skills

Interpersonal skills

Problem-solving

Organisational skills

Job description

West Berkshire Council is seeking a Customer Service Advisor in Newbury to be the first point of contact for residents, answering enquiries via phone, email and face-to-face interactions. You will provide accurate information on council services and process bookings, applications and payments.

The role demands excellent communication, strong interpersonal skills and the ability to manage multiple tasks. A standard DBS check applies, with a competitive salary, generous LGPS pension, training