Impactful Learning Programs Operations Specialist

Singapore Institute of Management; Padstow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Singapore Institute of Management is seeking a Programme & Delivery Operations professional to plan, coordinate, and manage end-to-end delivery of training programmes, projects and events. You will oversee logistics, trainer coordination, venues, materials, and learner communications to ensure high-quality delivery.

You will collaborate with Sales, Product, Finance, HR, Infrastructure and IT to support programme implementation, drive process improvements, and enhance learner satisfaction across

Qualifications

• Relevant experience in programme and training operations management.
• Proactive, responsible and dependable.
• Committed to delivering excellent quality work.
• Service-oriented and learner-focused.
• Thrives in a fast-paced and dynamic environment.
• Strong team player who collaborates well with others.
• Demonstrates initiative and ownership.
• Resilient and willing to go the extra mile when needed.
• Humility, integrity and willingness to learn and grow.
• Maintains professionalism and composure when managing multiple stakeholders and priorities simultaneously.

Responsibilities

• Plan, coordinate and manage the end-to-end delivery of training programmes, projects and events.
• Oversee operational logistics including scheduling, trainer coordination, venue management, learning materials, attendance tracking and learner communications.
• Ensure programmes are delivered smoothly, professionally and in accordance with quality standards, funding requirements and timelines.
• Monitor programme delivery budgets, direct costs and operational efficiency to optimise resource allocation and gross margins.
• Ensure all programme administration processes are completed accurately and promptly.
• Work closely with internal stakeholders including Sales, Product, Finance, HR, Infrastructure and IT teams to support successful programme implementation.
• Support the implementation of operational systems, automation and process improvements to improve efficiency and scalability.
• Ensure a positive and engaging learner experience throughout the learning journey.
• Manage learner and client communications professionally and promptly, including service recovery and issue resolution where necessary.
• Monitor and analyse learner feedback, evaluation reports and operational observations to identify opportunities for continuous improvement.
• Drive high standards of customer service and learning support to achieve excellent learner satisfaction outcomes.
• Build strong working relationships with trainers, facilitators and external stakeholders.
• Coordinate and support trainers to ensure training delivery standards and operational requirements are met.
• Partner with stakeholders to anticipate operational needs and proactively resolve issues.
• Support trainer onboarding, communications and scheduling coordination.
• Ensure compliance with internal quality standards and government funding requirements where applicable.
• Identify operational gaps, risks and inefficiencies and implement appropriate improvements.
• Recommend and implement best practices to improve delivery quality, operational effectiveness and learner experience.
• Contribute actively to the enhancement of operational workflows, SOPs and delivery frameworks.
• Provide guidance and support to junior programme executives where required.
• Foster a collaborative, positive and solutions-oriented team culture.
• Contribute actively to organisational initiatives and support the achievement of departmental and organisational KPIs.

Skills

Programme operations

Stakeholder management

Customer experience

Process improvement

Job description

Singapore Institute of Management is seeking a Programme & Delivery Operations professional to plan, coordinate, and manage end-to-end delivery of training programmes, projects and events. You will oversee logistics, trainer coordination, venues, materials, and learner communications to ensure high-quality delivery.

You will collaborate with Sales, Product, Finance, HR, Infrastructure and IT to support programme implementation, drive process improvements, and enhance learner satisfaction across