Programme Operations Lead – Training Excellence

The Manufacturing Technology Centre; Coventry; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Manufacturing Technology Centre (MTC) Training is seeking a Programme Operations Coordinator to oversee the operational coordination of all training programmes, manage a caseload of learners, and support the wider team with learner progress and wellbeing.

The role entails safeguarding, pastoral care, onboarding with external partners, and ensuring quality through monitoring and audits, including Ofsted readiness. A strong safeguarding culture is essential.

Qualifications

• Functional Skills Level 2 or GCSE Maths and English (C or above).
• Desirable: experience of working with learners.
• Desirable: understanding of Learner Management Systems.

Responsibilities

• Day-to-day management of learners including safeguarding and pastoral care.
• Coordinate all on-programme learners: reviews, regular communication, and issue handling.
• Engage with external companies on onboarding.
• Support actions to achieve a minimum 'good' Ofsted rating.
• Communicate with stakeholders on programme updates and issues.
• Support health and safety of learners and the centre.
• Update training centre posters and information to a high standard.
• Organise induction and review delivery, data, and records.

Skills

Pastoral care

Behaviour management

Coaching/mentoring

Communication with employers

safeguarding

Education

Functional Skills Level 2 / GCSE Maths & English

Tools

Learner Management Systems

Job description

The Manufacturing Technology Centre (MTC) Training is seeking a Programme Operations Coordinator to oversee the operational coordination of all training programmes, manage a caseload of learners, and support the wider team with learner progress and wellbeing.

The role entails safeguarding, pastoral care, onboarding with external partners, and ensuring quality through monitoring and audits, including Ofsted readiness. A strong safeguarding culture is essential.