Training Programme Operations Lead

MTC - Manufacturing Technology Centre; Coventry; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Manufacturing Technology Centre (MTC) Training division seeks an Programme Operations Coordinator to oversee the operational coordination of all training programmes. You will manage a personal caseload of learners, support the enrichment programme, and ensure high-quality delivery that meets ESFA, Ofsted, and internal quality standards.

You will lead on safeguarding, health and safety, and stakeholder communications, coordinating inductions, course reviews, and learner data administration to

Qualifications

• Essential: Functional Skills Level 2 / GCSEs in Maths and English grade C or above.
• Desirable: Experience of working with learners; Understanding of Learner Management Systems.

Responsibilities

• Day-to-day management of learners including behavioural management, safeguarding, pastoral care and mentoring / coaching of all learners.
• Coordination of all internal and external on programme learners, including course reviews, regular communication, dealing with any issues learners may have.
• Engaging with external companies with onboarding.
• Ensuring all activity and decisions taken support a drive to achieve a minimal ‘good’ rating from any Ofsted inspection.
• Regularly communicating with internal and external stakeholders on operational aspects of the programmes, including but not limited to programme updates, raising any issues with behaviour or performance etc.
• Supporting the health and safety of learners and facility through proactive leadership.
• Updating of training centre posters and key information, ensuring all areas are kept to a high standard.
• Operational coordination and delivery of all programmes, including preparation of induction and review completion.
• Maintaining and updating relevant communications tools, briefings and support material (including handbooks).
• Managing the learner administration and data, including but not limited to - creation of new learner data and electronic records, input of learner review data and assessments, certificates, updating learner systems in line with ESFA and MTC processes.
• Supporting all logistics associated with the learner inductions, including sourcing rooms, agenda’s and organisation of activities, seeking stakeholder involvement and all communication with new employees and stakeholders.
• Collating and delivering monthly employer information on the progress of learners as required.
• Actively promoting the importance of adhering to key policies (equality and diversity, safeguarding, bullying and harassment and discrimination) among the learner community.

Skills

Maths GCSE

English GCSE

Education

GCSE/Functional Skills

Job description

The Manufacturing Technology Centre (MTC) Training division seeks an Programme Operations Coordinator to oversee the operational coordination of all training programmes. You will manage a personal caseload of learners, support the enrichment programme, and ensure high-quality delivery that meets ESFA, Ofsted, and internal quality standards.

You will lead on safeguarding, health and safety, and stakeholder communications, coordinating inductions, course reviews, and learner data administration to