Impactful Housing Scheme Manager

JAM Recruitment Ltd; Manchester; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

40 days paid holiday

Pension matched contributions up to 10

Health cash plan

Flexible working policies

Competitive salary

Sick / maternity / paternity leave

Learning for life scheme

Volunteer days

Job summary

Onward Homes in Manchester is seeking a Scheme Manager to oversee daily operations at D'Oliveira Court, ensuring safe, well-maintained sheltered housing for tenants.

You will manage safety, coordinate maintenance, respond to enquiries, and build strong relationships with residents, contractors and partners, with emphasis on excellence and customer care. A full UK driving licence is required and the role offers a competitive salary with generous holiday.

Qualifications

• Experience of dealing with older people in a service environment.
• Experience of building management and compliance requirements.
• Knowledge of Health and Safety policies and risks.
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service skills.
• IT skills – Microsoft Office up to an intermediate level.
• Satisfactory Disclosure Barring Service (DBS) reference.

Responsibilities

• Provide intensive housing and building management services at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.
• Service Delivery: Provide each tenant with an agreed level of intensive housing management.
• Respond to tenant and scheme emergencies.
• Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS).
• Health & Safety Compliance: Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
• Ensure the property logbooks are up to date and all requirements are met.
• Partnership Working: Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
• Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties.
• Neighbourhoods: Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working.
• Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
• Line Management & Leadership: Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect".
• Building Management: Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained.
• Report and monitor performance of repairs and service contracts.

Skills

Communication skills

Organisational skills

Customer-focused

Housing management

Health and safety knowledge

IT skills (MS Office)

DBS check

Education

GCSE standard or equivalent

National Wardens Certificate / Sheltered Housing Certificate (Desirable)

Job description

Onward Homes in Manchester is seeking a Scheme Manager to oversee daily operations at D'Oliveira Court, ensuring safe, well-maintained sheltered housing for tenants.

You will manage safety, coordinate maintenance, respond to enquiries, and build strong relationships with residents, contractors and partners, with emphasis on excellence and customer care. A full UK driving licence is required and the role offers a competitive salary with generous holiday.