Head of Fundraising Operations

Local Hospice Lottery; Felsted; Hybrid; GBP 47,000 - 58,000; Full time

Benefits offered by this job

Best Workplace (3 years)

Job summary

Local Hospice Lottery is seeking a Head of Fundraising Operations to lead nationwide face-to-face fundraising teams and drive growth alongside the Director of Fundraising Sales.

This role blends strategic leadership with hands-on coaching, using data and insight to maximise performance while developing colleagues and building partnerships with hospices across the UK.

Qualifications

• Experience leading remote and field-based teams.
• Track record of delivering strong performance through coaching and people development.
• Exceptional stakeholder management and communication skills.
• Experience managing staff performance and operational delivery.

Responsibilities

• Lead Fundraising Sales Managers and nationwide regions to meet targets.
• Use KPI reporting and fundraising data to drive growth and consistency.
• Attract, train and retain funded teams across the country.
• Build strong partnerships with partner hospices and external partners.
• Shape fundraising operations and initiatives for scalable success.

Skills

Leadership

Team coaching

Stakeholder management

Commercial awareness

National travel

Job description

Head of Fundraising Operations

Field Based

National Travel Required

Basic Salary of £52,436 + Bonus with OTE in excess of £70,000

At Local Hospice Lottery, every conversation we have helps local hospices continue providing extraordinary care to individuals and families when they need it most.

We're now looking for an ambitious, inspiring and commercially minded Head of Fundraising Operations to lead our nationwide face-to-face fundraising teams and help drive the next stage of our growth alongside our Director of Fundraising Sales.

This is more than an operations role.

It's an opportunity to build high-performing teams, shape fundraising strategy, influence organisational success and ultimately increase the support available to hospices across the UK.

The Opportunity

As our Head of Fundraising Operations, you'll be at the heart of our fundraising success.

Leading a team of Fundraising Sales Managers and overseeing fundraising activity across multiple regions, you'll create a culture where people thrive, performance excels and supporters feel inspired to join our cause.

You'll combine strategic thinking with hands‑on leadership, using data, insight and experience to maximise performance while developing and supporting colleagues every step of the way.

What You'll Be Doing

Leading Exceptional Teams

You’ll inspire, coach and develop Fundraising Sales Managers and their teams, helping them achieve ambitious fundraising targets while creating an engaging, supportive and high‑performing culture.

Driving National Performance

Using KPI reporting, fundraising data and operational insight, you’ll identify opportunities for growth, tackle challenges proactively and ensure fundraising targets are delivered consistently across the country.

Attracting and Retaining Great Talent

Working closely with HR and recruitment colleagues, you’ll help ensure our fundraising teams are fully staffed, well‑trained and motivated to deliver outstanding results.

Building Strong Partnerships

You’ll work closely with partner hospices, senior leaders and external fundraising partners, acting as an ambassador for Local Hospice Lottery and maintaining strong, positive relationships.

Shaping the Future

From developing new fundraising initiatives to supporting venue-based and roaming fundraising teams, you’ll play a key role in helping define what success looks like for fundraising operations nationally.

Who We’re Looking For

You're a natural leader who knows how to get the very best from people.

You may currently be working as a:

• Head of Fundraising
• Regional Sales Manager
• National Operations Manager
• Field Sales Manager
• Fundraising ManagerCommercial Operations Leader

Most importantly, you’ll bring:

• Proven experience leading remote and field-based teams.
• A track record of delivering strong performance through coaching and people development.
• Exceptional stakeholder management and communication skills.
• Experience managing staff performance and operational delivery.
• Strong commercial awareness, analytical thinking and a focus on results.
• A willingness to travel nationally with occasional overnight stays.

Experience within direct sales or fundraising environments is essential, whilst experience of lottery fundraising would be advantageous.

Why Join Local Hospice Lottery?

Because what you do here matters and because you matter to us!

As a certified ‘Best Workplace’ for 3 years running we recognise our staff are at the heart of our success, and we have a competitive salary and benefits package to reflect this. Every team member you develop helps us reach more communities. Every improvement you make helps strengthen the future of our partner hospices Every new supporter helps generate sustainable funding for hospice care..

You’ll join an organisation built on four core values:

Supportive. Fair. Professional. Ambitious.

And you’ll have the opportunity to lead talented people, influence organisational growth and make a genuine difference to communities across the UK.

Ready to Lead with Purpose?

If you're an inspiring leader with the drive to deliver results and the passion to make a meaningful impact, we'd love to hear from you.