Impactful EdTech CSM for UK Schools

Seesaw; United Kingdom; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Seesaw is seeking a Digital Customer Success Manager to support UK school customers, including Multi-Academy Trusts and districts. You will manage relationships, drive renewals, and help schools realise the value of Seesaw.

This role is ideal for someone early in their CS career who thrives in a fast-paced environment, with strong communication, organization, and problem-solving skills. Join a mission-led team expanding joyful learning.

Qualifications

• 1–2 years in Customer Success or related role; EdTech or SaaS is a plus.
• Experience engaging customers via email, phone and virtual meetings.
• Experience with UK schools or deep understanding of the UK education landscape is advantageous.
• Familiarity with Salesforce, Planhat, Front, Gainsight or similar tools.
• Strong written and verbal communication; ability to build relationships.
• Highly organized with the ability to prioritize in a high-volume environment.
• Proactive, dependable, and capable of owning tasks through to completion.
• Curious and solutions-oriented with a growth mindset.

Responsibilities

• Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach.
• Build relationships with school/ Multi-Academy Trust/district leaders and connect Seesaw's value to their priorities.
• Own renewals, meeting quarterly GRR and NRR targets.
• Identify renewal risks, budget concerns, and expansion opportunities and act on them.
• Drive product adoption through goal-setting, implementation planning, and sharing best practices.

Skills

Customer Success

Account Management

Sales

EdTech

SaaS

Email outreach

Phone outreach

Virtual meetings

UK schools

Communication

Organization

Ownership

Problem solving

Growth mindset

Tools

Salesforce

Planhat

Front

Gainsight

Job description

Seesaw is seeking a Digital Customer Success Manager to support UK school customers, including Multi-Academy Trusts and districts. You will manage relationships, drive renewals, and help schools realise the value of Seesaw.

This role is ideal for someone early in their CS career who thrives in a fast-paced environment, with strong communication, organization, and problem-solving skills. Join a mission-led team expanding joyful learning.