Impactful Customer Service Advisor – Healthcare Support

All Jobs Pro Ltd; Littlehampton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

5% employer pension contribution

Life Insurance cover worth 10x your AN

Salary Sacrifice

Private healthcareoptions includingfor

Access to "fittle-perks"- our reward平台

25 days holiday plus bank holidays, +1

Me Day and Volunteer Day

Family-friendly policies

Employee Assistance Programme

Refer a friend scheme

Job summary

Fittleworth Medical in the UK is seeking a Customer Service Advisor to be the first point of contact for customers, handling calls and emails with professional, friendly service to resolve issues and improve satisfaction. You will process prescriptions, manage EPS orders, and communicate with healthcare professionals while maintaining confidentiality and NHS guidelines.

The role is dynamic, requires strong problem-solving and multi-tasking in a high-volume environment.

Qualifications

• Fast-paced, high-volume customer service experience.
• Experience handling phone-based customer service is desired but not essential.
• Comfortable using various computer systems and learning new tools quickly.

Responsibilities

• Manage incoming calls and emails from clients and health care professionals.
• Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
• Maintain external communication from clients and healthcare professionals, including Web Orders, My Pen and Caring.
• Call GP surgeries to request outstanding prescriptions and follow up on orders
• Register new clients onto our system, and process sample orders
• Update client records, including cutting templates when needed.
• Track missing deliveries and arrange returns or collections
• Handle complaints. Resolve straightforward issues and elevate more complex cases to a Team Leader when necessary
• Work towards KPIs including quality scores, efficiency, and customer satisfaction with clear performance expectations set by the business
• Keep client information confidential and follow all NHS guidelines, laws and company policies
• Carry out any other tasks asked by your Team Leader/Manager

Skills

Phone communication

Patience & empathy

Independent work

Self-motivation

Multitasking

Resilience & teamwork

Attention to detail

Job description

Fittleworth Medical in the UK is seeking a Customer Service Advisor to be the first point of contact for customers, handling calls and emails with professional, friendly service to resolve issues and improve satisfaction. You will process prescriptions, manage EPS orders, and communicate with healthcare professionals while maintaining confidentiality and NHS guidelines.

The role is dynamic, requires strong problem-solving and multi-tasking in a high-volume environment.