Impactful Case Management Admin in Justice & Offender Unit

Serco Limited; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Training and development

Health and wellbeing support

Discounts

Employee networks

Job summary

Serco Limited is seeking a Case Management Administrator in Leicester to support the Offender Management Unit at HMP Fosse Way. You will handle confidential case information with accuracy, provide clerical support, and assist with transfers, parole and record management.

The role focuses on compliance with PSI guidelines and collaboration with external agencies. The position requires excellent organisational skills, strong communication, and experience in a busy office environment.

Qualifications

• Excellent administrative skills for a busy office.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.
• Confidence using Microsoft Word and Excel.
• The ability to work as part of a team and manage competing priorities.
• A professional approach to handling sensitive and confidential information.
• A positive attitude to learning, training and change.
• Experience working within an Offender Management Unit.
• Previous experience working with offenders or within a custodial environment.

Responsibilities

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on relevant computer systems and local recording systems.
• Support transfers, receptions, discharges and licence production with Prison Offender Managers and Supervisors.
• Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
• Ensure all documentation is handled securely and confidentially at all times.
• Produce reports and maintain audit trails of actions taken.
• File, archive and manage prisoner records in line with security and data protection requirements.
• Support sentence planning, parole, categorisation and release processes per PSI guidelines.
• Demonstrate flexibility by supporting different OMU functions as required.

Skills

Administrative skills

Written and verbal communication

Attention to detail

Microsoft Word

Microsoft Excel

Team player

Confidential handling

Willingness to learn

Experience in Offender Management Unit

Experience with offenders or custodial

Education

GCSE English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Serco Limited is seeking a Case Management Administrator in Leicester to support the Offender Management Unit at HMP Fosse Way. You will handle confidential case information with accuracy, provide clerical support, and assist with transfers, parole and record management.

The role focuses on compliance with PSI guidelines and collaboration with external agencies. The position requires excellent organisational skills, strong communication, and experience in a busy office environment.