Case Management Administrator

Serco Limited; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Training and development

Health and wellbeing support

Discounts

Employee networks

Job summary

Serco Limited is seeking a Case Management Administrator in Leicester to support the Offender Management Unit at HMP Fosse Way. You will handle confidential case information with accuracy, provide clerical support, and assist with transfers, parole and record management.

The role focuses on compliance with PSI guidelines and collaboration with external agencies. The position requires excellent organisational skills, strong communication, and experience in a busy office environment.

Qualifications

• Excellent administrative skills for a busy office.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.
• Confidence using Microsoft Word and Excel.
• The ability to work as part of a team and manage competing priorities.
• A professional approach to handling sensitive and confidential information.
• A positive attitude to learning, training and change.
• Experience working within an Offender Management Unit.
• Previous experience working with offenders or within a custodial environment.

Responsibilities

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on relevant computer systems and local recording systems.
• Support transfers, receptions, discharges and licence production with Prison Offender Managers and Supervisors.
• Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
• Ensure all documentation is handled securely and confidentially at all times.
• Produce reports and maintain audit trails of actions taken.
• File, archive and manage prisoner records in line with security and data protection requirements.
• Support sentence planning, parole, categorisation and release processes per PSI guidelines.
• Demonstrate flexibility by supporting different OMU functions as required.

Skills

Administrative skills

Written and verbal communication

Attention to detail

Microsoft Word

Microsoft Excel

Team player

Confidential handling

Willingness to learn

Experience in Offender Management Unit

Experience with offenders or custodial

Education

GCSE English & Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Case Management Administrator

Company: Serco Limited

Salary: £26510-26510 per annum

Hours: Full-time

Location: Leicester, LE18 4TN

Job type: Permanent

Posting date: 14 Oct 2026

Closing date: 28 Oct 2026

Location: HMP Fosse Way, LE18 4TN

Salary: £26,510 per annum plus excellent benefits

Schedule: Full time, 40 hours per week

• Monday
• Friday

Ready to impact a better future?

As a Case Management Administrator within our Justice and Immigration division, you’ll play a vital role in supporting the Offender Management Unit (OMU) at HMP Fosse Way. You’ll provide high‑quality administrative support to Prison Offender Managers, ensuring accurate, timely and secure handling of sensitive case information.

This is a detail‑focused and responsible role where confidentiality, organisation and professionalism are essential. Your work will help create impactful solutions by ensuring offender records are accurate, statutory processes are followed, and key stakeholders receive the information they need on time.

What you’ll do as a Case Management Administrator

You’ll be entrusted to:

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on relevant computer systems and local recording systems.
• Work closely with Prison Offender Managers and Supervisors to support transfers, receptions, discharges and licence production.
• Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
• Ensure all documentation is handled securely and confidentially at all times.
• Produce reports and maintain accurate audit trails of actions taken.
• File, archive and manage prisoner records in line with security and data protection requirements.
• Support sentence planning, parole, categorisation and release processes in line with PSI guidelines.
• Demonstrate flexibility by supporting different OMU functions as required.

Specialist case administration responsibilities

Depending on your allocation, you may also support:

• Sentence calculations, completing Level 1 training and maintaining competency thereafter.
• Parole administration, including identifying eligible prisoners, compiling parole dossiers and liaising with the Parole Board.
• Public protection activity, including monitoring communications and supporting risk management meetings.
• Custody administration, including court lists, video link bookings and liaison with escort providers.
• Home Detention Curfew (HDC) processes, identifying eligible prisoners and managing documentation in line with PSO and PSI requirements.

Does this sound like you?

You're a great fit for this role if you have:

• Excellent administrative skills and experience working in a busy office environment.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.
• Confidence using Microsoft Word and Excel.
• GCSEs (or equivalent) in English and Mathematics.
• The ability to work as part of a team and manage competing priorities.
• A professional approach to handling sensitive and confidential information.
• A positive attitude to learning, training and change.
• Experience working within an Offender Management Unit.
• Previous experience working with offenders or within a custodial environment.

Desirable experience includes:

• Experience working within an Offender Management Unit.
• Previous experience working with offenders or within a custodial environment.

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can be confident you’ll be part of a supportive organisation that values integrity, professionalism and development. You’ll receive full training for specialist duties and have opportunities to build a meaningful career within justice services.

What we offer

• Pension: Up to 6% contributory pension scheme
• Training and development: Role‑specific training, sentence calculation certification and ongoing development
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and services
• Employee networks: Inclusive networks supporting collaboration, belonging and growth

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.