Impact-Driven Performance Manager - Operations & Growth

The Growth Company; Manchester; On-site; GBP 60,000 - 75,000; Full time

Job summary

The Growth Company is recruiting a Performance Manager to drive operational performance across the CFO Evolution contract in Greater Manchester, with coverage in Yorkshire and North West. You will lead diverse teams, ensure KPIs are met, and report to senior leaders using data insights.

This role requires a strong track record in performance management, stakeholder engagement and QMS/compliance, with a focus on delivering excellent participant outcomes and continuous service improvement.

Qualifications

• Proven experience in people and performance management within employability, skills, justice, education or related service environments.
• Demonstrable track record of delivering contractual, operational and financial performance targets.
• Experience using management information and data analysis to monitor performance and improve outcomes.
• Strong leadership, coaching and performance management skills.

Responsibilities

• Lead, motivate and develop high-performing teams, creating a culture of accountability and continuous improvement.
• Manage operational performance across services and locations, ensuring KPIs, quality standards and financial targets are met.
• Deliver budgeted financial performance through effective staffing, productivity, budgets and customer spend.
• Monitor team performance through reviews, coaching and development planning to exceed performance expectations.
• Ensure compliance with contractual requirements, quality standards, internal controls and external audits.
• Build and maintain relationships with commissioners, employers, probation services, Jobcentre Plus and local authorities.
• Use management information and performance data to drive decision-making and report to senior leaders.
• Oversee customer experience, complaints handling, data integrity and information security.

Skills

People leadership

Performance management

Data analysis

Stakeholder engagement

Coaching & development

Job description

The Growth Company is recruiting a Performance Manager to drive operational performance across the CFO Evolution contract in Greater Manchester, with coverage in Yorkshire and North West. You will lead diverse teams, ensure KPIs are met, and report to senior leaders using data insights.

This role requires a strong track record in performance management, stakeholder engagement and QMS/compliance, with a focus on delivering excellent participant outcomes and continuous service improvement.