Head of Operations & Performance

Optimal Maintenance Limited; Greater London; On-site; GBP 59,000 - 72,000; Full time

Job summary

Optimal Maintenance Limited is seeking an Operations and Performance Manager to lead day-to-day operations, drive team performance and ensure delivery from enquiry to invoicing readiness.

You will translate company goals into actionable plans, allocate resources, coach the team and maintain rigorous planning and reporting. A hands-on leader with commercial awareness and familiarity with AI tools is essential.

Qualifications

• Proven experience leading maintenance/operational teams.
• Strong planning, coaching and performance-management skills.
• Experience applying AI tools to improve operations and productivity.

Responsibilities

• Own operational delivery across enquiries, estimating, bookings and invoicing readiness.
• Translate company goals into measurable targets and manage daily/weekly/monthly plans.
• Lead daily meetings, coaching, performance improvement actions and onboarding.
• Drive commercial results through revenue focus, margin targets and client engagement.
• Embed AI-driven improvements, verify outputs and protect confidential data.
• Provide timely, evidence-based reports and maintain clear standards.

Skills

Leadership

Operations management

AI tools usage

Performance analysis

Team development

Tools

ChatGPT

Job description

Optimal Maintenance Limited is seeking an Operations and Performance Manager to lead day-to-day operations, drive team performance and ensure delivery from enquiry to invoicing readiness.

You will translate company goals into actionable plans, allocate resources, coach the team and maintain rigorous planning and reporting. A hands-on leader with commercial awareness and familiarity with AI tools is essential.